Yacht charter in Empuriabrava · Honda — Ha23 (2025)

I received the boat on Saturday. We went together to see where I was going to moor it, and while maneuvering, I hit a boat next to it. The owner warned me that I would have to pay for any damage I was responsible for. I checked the policy I had taken out with Click&Boat and found that the coverage was €1,200. Faced with this situation, I asked the owner for a refund, but he offered me another, older boat, where the scratches wouldn't be considered. I accepted the offer. The boat swap took up my entire Saturday, so that day was already wasted for me. On Sunday, Monday, and Tuesday, I used the older boat in Cadaqués, but on Tuesday, it wouldn't start, and they had to tow me to Santa Margarida. That was another wasted day. Finally, on Wednesday morning, I received the boat I had initially booked, and I was able to use it on Wednesday, Thursday, and Friday. On Friday night, upon arriving in L'Escala, an alarm went off, which, fortunately, was fixed. However, on Saturday, at the gas station in L'Escala, the boat again wouldn't start. Twenty minutes later, when the owner arrived, it did start, although I chose to hand it over for safety reasons. For me, this was also another wasted day. I want to emphasize that the owner's response to all these problems was very professional, and I can only thank him for his service. However, I believe that boat rentals should always come with comprehensive insurance to prevent a vacation from turning into a nightmare. I recommend that the platform not accept boats without sufficient insurance coverage, excluding only the propeller. When a boat is available for a week and remains moored in port, minor scratches or scrapes are inevitable, even for the most experienced sailors. These repairs should not be used as an additional source of income. In conclusion, although the service received was professional, my experience in this rental was a complete nightmare.