Help Center

All private and professional boat owners on the Click & Boat platform must offer for online booking boats covered by insurance: an up-to-date insurance that is related to their rental and / or co-sailing operations. In case of renting out "without a skipper", the owner has to pick another option for insurance covering "peer-to-peer boat rental"

If the weather conditions do not allow you to sail safely and the owner has advised you that it is more reasonable to cancel, the trip, you can cancel the rental until 1 hour before the start of the rental. On the section "My Bookings" , click "Cancel Booking" and select "Weather Conditions". The owner must accept your cancellation request so that you will be refunded the amount of the rental, excluding Click & Boat service fees, which will be refunded in the form of credit (valid for one year) on your next rental. In case you have signed up for the Weather Guarantee at the time of booking, you will receive a full refund via your card, including the Click & Boat service fee. You can also agree with the owner to postpone the booking for another date. Just send us an email to contact@clickandboat.com to let us know about such an arrangement before the start of the rental. If the rental is longer than one day, the cancellation due to weather conditions does not apply.

Boat owners are responsible for offering for booking only boats insured for their Rental and / or 'Co-Sailing' activities.All renters can enjoy a hassle-free boat rental experience and get Assistance, Repatriation and Cancellation insurance coverage online from our partner Mondial Assistance, covering all those involved in the rental.Insurance by Mondial Assistance is recommended on Click & Boat’s website when confirming and paying for your booking.A "Damage Waiver" insurance is also available through our partner Ouest Assurances. Until the day of departure, you will be able to get a damage waiver through the website of Ouest Assurances.You can check the details of this guarantee and also the conditions to get the aforementioned insurance coverage by clicking here.

You can't remember what's your password? Don't worry, you can reset it anytime you want to regain access to your account. To do that, click on "My Account" on the top right of your screen and click on "Forgot my password". Then you just need to fill in the email address you use to access your Click & Boat profile and click on "Reset my password". You will receive an email with a link that will allow you to set a new password. If your account is blocked, send us an email at contact@clickandboat.com. Don't forget to tell us if your account has been blocked after entering a wrong password 5 times. We will do our best to help you regain access to your account!

You can pay in several instalments if the amount of your booking is more than €950 and if it starts in more than 45 days. The amount of the deposit depends on the conditions of cancellation defined by the owner, as indicated on the listing: - Flexible: 31% deposit to be paid at the time of booking - Moderate: 41% deposit to be paid at the time of booking - Strict: 49% deposit to be paid at the time of booking (for any booking with a professional owner, the cancellation conditions are strict) The settlement date of the balance depends on the terms of payment of the owner: 30 or 45 days before your rental. This date is indicated on the payment page. - How to pay only the deposit at the time of booking? When you are on the payment page, you can select the desired option: "Pay all now" or "Pay in 2 instalments at no cost". The option "Pay in 2 instalments without charges" is selected by default. - How to pay the balance of my rental? If you have paid the deposit by card, we will debit the remaining balance 5 days before the due date of the balance, so 35 or 50 days before the beginning of your rental. In case of payment failure, you will be contacted by our customer service. If you have paid the deposit by bank transfer, you will receive an automatic reminder email a few days before the due date. You can also, at any time, decide to pay the balance of your booking by card from your account. Click on"My bookings", then "Access" and then "Adjust the balance".

You can download the receipt for a rental booked through Click & Boat from the section "My bookings" (and possibly "History" if the rental has already taken place). This is a receipt for the Click & Boat service fee, including VAT. The receipt for the total amount is issued by the owner directly for the renter (Click & Boat not being party in the contract and only serving as intermediary in the process of payment of the booking)