What should I do if the weather is bad?
For half-day or one-day bookings, you may postpone your rental or cancel it if a specific weather report has been issued by the relevant authorities or if you believe that a boat trip under these conditions would not be a good idea.
If a booking has been cancelled because of bad weather conditions, renters are refunded the total amount they have paid for the booking, excluding Click & Boat’s service fee. The latter will be available as credit on their account for a future rental.
You will not be paid in case a booking has been cancelled for weather-related reasons.
If the rental period is more than 1 day, and the weather conditions are unfavourable, contact us at email@example.com
- How to postpone a rental?
You can contact us by phone (+44 1924 921 020 for English-speaking renters and owners) or by email (firstname.lastname@example.org) before the start of the rental. Upon confirmation from the renter, we will change the dates of the booking and we will send you an updated contract.
- How to cancel a rental because of bad weather conditions?
Log in your Click & Boat account. Under"My Bookings", click on "Access" and then "Cancel booking". Select "Weather" from the drop-down menu. This will automatically cancel the rental, and the renter will be immediately notified.
Note that you can cancel a rental for weather-related reasons until one hour before the beginning of the booking.
When will Click & Boat pay me?
Click & Boat pays its owners by bank transfer on the first day of the rental, and on the same day when it's a half-day or one-day rental.
If you are a professional owner, payment to your account is made according to the payment conditions defined and confirmed with Click & Boat (down payment made upon booking, balance paid before the first day of rental).
My yacht is already insured. Does it need a different insurance for peer to peer charters?
In the case of a rental "without skipper", that is without you on board as a skipper, your boat must be covered by insurance for "peer-to-peer rental".
You can get this through your current insurance company.For any rental "with skipper", that is with you on board in the context of a 'Co-Sailing' (ie shared sailing) arrangement, you need to ask your insurance to cover your Co-Sailing activities. You are in charge and thus responsible for the boat.
How much will I earn?
As an owner, you set yourself the rental price on the platform.
To know the amount you will receive, simply deduct from the price displayed on the site the percentage of the Click & Boat service fee.
This percentage is fixed and remains the same regardless of the amount of the rental. It is calculated based on the rental price of the boat, excluding insurance and additional options.
In addition, if a renter benefits uses a promo code offered by Click & Boat, your net earned income is not affected.
The promotional code is valid only on the Click & Boat service fee.
When you speak with a renter, for example via the Click&Boat messaging tool, always give them a price that includes our service fee, so that they are aware of the final price they will pay on our website.
The charter is over and I received no payment yet. What happened?
Payment for a rental on Click & Boat is made by bank transfer on the first day of the rental, and the same day for a half-day or one-day rental.
If you are a professional owner, you will receive the money according to the payment conditions you have set with Click & Boat when validating your account as a professional boat owner renting out their vessel.
We will inform you about the successful completion of the transfer by email. The amount of time it takes to receive the money in your account varies depending on the banks involved. Generally it takes between 2 and 5 days.
Note that holidays and weekends may affect the amount of time it takes to receive a transfer.
In case the transfer does not yet appear on your account, make sure that you have entered your IBAN and the BIC / SWIFT code on your profile. If this is not the case, fill in your details from your profile, and the transfer will then be made automatically in the following days.
If your bank account is located outside the SEPA zone and you do not have an IBAN, send us your bank details directly by email to email@example.com
Where can I find the rental contract?
As part of a booking with a private boat owner, Click & Boat provides you with a rental agreement that includes a summary of your rental:
- Personal information provided by the owner and the renter
- Booked boat and place where the boat is located
- Dates and time of the rental
- Total price paid by the renter
- Amount of the security deposit
- Report at the beginning and end of the rental (inventory)
- Report in case of damage to the boat
The rental agreement must be signed in person by the renter and the owner on the day of the rental.
You receive your rental agreement by email upon the confirmation of your booking, along with a list of the checks to be carried out (ie check-list used for the inventory).
You can also download your contract through your Click & Boat account on the section "My Bookings"