The yachts are insured by the owners themselves. When they create their yacht listing on our website, the yacht owners declare that they have subscribed to an insurance approved for peer to peer yacht charters. To be sure to understand what kind of insurance they have, you can send them a message to ask them.
To peacefully enjoy your charter, you can also subscribe to the cancellation, assistance, and towing insurance in partnership with Global Assistance. You will be able to do so on our website upon payment of your charter.
The displayed price includes the charter of the yacht, the insurance of the yacht, and the Click & Boat services fee.
A booking "without skipper" is a charter where you get the yacht alone: you will be steering it. Do not forget to specify your nautical experience and add your yacht license, in some cases, to reassure the yacht owner. You will be responsible of the yacht during the entire length of the charter.
A booking "with skipper" is a charter with a professional skipper or the yacht owner on board. They will be with you during your charter and will be in charge of steering the yacht.
A booking "with or without skipper" means that the yacht is available for charter with or without a skipper, both options are possible. It depends on your preference, and your nautical experience.
Even without response from the yacht owner, you can send them a booking request by clicking "Reserve". You won't be debited until they accept your request. Moreover, you may cancel the request, without any cancellation fees, before you receive the yacht owner's response. The yacht owner will immediately be made aware of the request by email, text message, and notification on Click & Boat.
To contact a yacht owner, you can go on the yacht listing page and click the grey button "Send a message". The Click & Boat messaging system allows you to ask all your questions, and can be accessed via: the website, the mobile site, or the mobile application.
Once your booking is paid and validated, you will receive the contact information (email address and phone number) of the yacht owner.
The cancellation policies are defined by the yacht owner and are visible on the yacht listing.
If the meteorological conditions are preventing you from leaving the harbour, you may request a cancellation due to bad weather up to one hour before the beginning of your charter. You can log into your profile and go to "My Bookings", and click on the concerned booking, then on the "Cancel the booking" button.
If you did not cancel on time, please contact us right away email@example.com
The cancellation policies options chosen by the yacht owner may be:
- Flexible: Full refund up to 1 day before arrival, excluding Click & Boat services fee.
- Moderate: Refund of 70% up to 10 days before arrival, excluding Click & Boat services fee.
- Strict: Refund of 60% up to 30 days before arrival, excluding Click & Boat services fee.
You can find our cancellation policies by clicking here.
You can see the yacht as soon as your booking is paid and validated; you will then be able to exchange contact information with the owner and visit the yacht. The Click & Boat messaging system allows you to ask all your questions, and is also accessible via the mobile app. If the yacht does not resemble the one displayed on the listing's photos, you will be reimbursed according to our terms and conditions.
Click & Boat keeps you safe by using a secured payment method, managing contracts and check-in/check-out, we are available everyday in case of yacht damages, and provide you with complimentary insurances options.
You may ask the yacht owner for a discount or a personalized offer, you can do this via your messaging page. To accept the offer, just click on the "validate and pay" button.
The yacht owner may refuse your booking request. In that case, you won't be debited, and you will be able to choose another yacht or another date.
The time the yacht owner has to accept your booking request depends on a few criteria. It depends mostly on the length of the time period between your booking request and the beginning of your charter.
This waiting period may vary and is adapted to your specific demand.
You may also decide the length of time you want your booking request to be valid for. When you make a booking request on our site, a rolling menu allows you to choose between a few options.
As soon as your booking is paid and validated, you will be able to see the contact information of the yacht owner by clicking on "My Bookings", and on the concerned booking. Do not hesitate to ask all your questions using the Click & Boat messaging system via the mobile app on Apple or Android devices.
Be assured that Click & Boat protects you by using a secured payment method, managing contracts, check-in/check-out, and damage reports. With our platform, you will avoid fraud and security deposit abuse.
Yes, it is possible for you to make a reservation for a friend or a family member.
If you are selecting a charter "without skipper", the profile information (first name, surname, address) need to be that of the person who will be steering the yacht.
If you want to modify the contract, send us an email at: firstname.lastname@example.org and mention the name and surname of the person who made the booking.
The same process is needed for a charter "with captain".
If your payment is not going through, we are inviting you to try again with another credit card.
There may be a limit on your credit card - contact your bank to temporarily increase your spending limit and try to pay again. If the payment still does not go through, send us an email email@example.com to try via bank transfer.
Remember to let the yacht owner know that you are accepting his offer so they can put the yacht on hold for you, and wait for the booking to be confirmed.
You can check the status of your booking by clicking here or by going to "My Bookings".
If your request was accepted, the booking is confirmed and is followed by a confirmation email. You will have access to the yacht owner's contact information, and to the various documentation necessary for the day of the charter (contract, check-in/check-out paper, incident report).
If your request was refused, you will not be debited. I that case, we invite you to choose another yacht.
If your request expired, the yacht owner did not give a response within 24 hours following your request. You will not be debited and we are inviting you to choose another yacht, or to send your request a second time.
You can at any time cancel your booking request if it is still pending. To do so, go to "My Bookings", click on "Access", and "Cancel my request". You will not be debited if the yacht owner has not yet accepted the booking request.
You will be debited as soon as the yacht owner accepts your booking request, or as soon as you accept a personalized offer.
Payments are made by credit cards (CB, Visa, Mastercard, American Express) or by bank wire. We do not accept checks.
To validate a booking and pay for it online, go to the messaging conversation you have with the yacht owner, and simply click on the "Book" button on the right hand side.
If you haven't sent any message to the yacht owner and wish to directly book, click on "Book" on the yacht listing page you are interested in. They yacht owner will have 24 hours to reply to your request. If it is accepted, the price of the charter will be debited from your account. If it is refused or the request expired, you won't be debited and you can choose another yacht.
If you wish to pay for your booking via a bank transfer, you may contact our team using the email address: firstname.lastname@example.org
You will be debited as soon as the yacht owner accepts and validates your booking request on our website. If the yacht owner refuses your booking request or if the request has expired, you will not be debited the booking amount.
Yes, it is possible to make a down payment if your charter price is higher than 950€ , and if the charter date is more than 45 days from the date you book.
The percentage of the down payment depends on the cancellation policy chosen by the yacht owner:
-Flexible: 31% of the total charter price to pay upon booking
-Moderate: 41% of the total charter price to pay upon booking
- Strict: 49% of the total charter price to pay upon booking
You may pay your balance at any time by going to "My Bookings", clicking on the concerned booking, and on the button to pay your balance. If the balance is not paid within the required deadline, the amount will automatically be debited from the bank card used to pay the down payment. You will receive a confirmation email.
Click & Boat charges a commission fee of 15.8% per confirmed charter.
The price displayed on the website includes our commission fee.
The money transfer occurs the night of the first day of charter. You have until 2:00pm on the first day of your charter to notify us of any problems at email@example.com
Your receipt is accessible on your account until the first day of charter. You will find it by clicking on "My Bookings", and the receipt button.
To obtain a receipt after this deadline, you should contact Click & Boat by email firstname.lastname@example.org
If you wish to edit a receipt and address it to someone different from the name appearing on your account, please specify the first name, surname, company name, and street address of whom the receipt should be directed to.
All the information present on Click & Boat are secured. The site www.clickandboat.com is verified by a SSL certificate.
Your bank information are not stocked nor saved by our payment service.
All the yacht owners, upon creation of a yacht listing on our website, declare their yacht as insured for peer to peer yacht charters.
For charters "without skipper" , the yacht owner subscribes to a "peer to peer yacht charters" complementary insurance option.
Some complementary insurances are offered to renters by Click & Boat to reduce any risks related to your booking.
To peacefully enjoy your charter, you may also subscribe to a cancellation, assistance, and towing insurance with our partner: Global Assistance. You may subscribe to this insurance recommended by our team upon confirmation of your charter, more specifically, on the payment page.
Theoretically, the yacht owner or the skipper are the only captains on board. Although, with their authorization and if you are on a sailboat, they may authorize you to steer the yacht. If you are on a motorboat, and if you are a boat license holder, you may steer the yacht if the skipper allows you to.
The yachts are insured by the owners themselves. When they create a listing on our website they must subscribe to an insurance policy allowing peer to peer yacht charters.
So you can peacefully enjoy your charter.
You can also subscribe to the cancellation, assistance, and towing insurance in partnership with Global Assistance. You will be able to do so on our website upon payment of your charter.
For most charters with a skipper, the skipper service fees are included in the price. If they are not, the owner will specify this in the listing.
For a charter with or without a skipper, do not hesitate to ask questions to the yacht owner by sending a message through the Click & Boat platform. He/She can give you more details on the charter.
You should check the yacht description to see if the yacht owner gave any precision on fuel pricing.
Most of the time, especially for motorboats, you can consider the fuel to not be included in the price you pay on our platform. Usually, you take the yacht with a certain amount of fuel, and return it with the same quantity. For more precise details, you can directly send a message from the listing page to the yacht owner before booking.
On the day of your charter, you should bring the charter contract, your boat license, an official ID, and the bank card you used to pay for your charter, so the yacht owner can follow the security verification process.
As soon as your booking is confirmed by the yacht owner, you will have access to the phone number and email address of the owner, which will appear in your conversation. If you cannot find this information, you may click on "My Bookings", then "Access". Along with the details of your bookings, you will find the contact details of the yacht owner here.
You will also find them on the charter contract.
The Click & Boat community is a group of people passionate about the world of yachting. The community is made up of; registered yacht owners, renters, future renters, and everyone who follows the first peer to peer yacht charter on social media: Facebook, Twitter, Instagram, Google +, Linkedin, Youtube and Pinterest.
You can cancel the booking and be reimbursed according to the conditions defined by the yacht owner:
- meteorological cause: reimbursement of the booking amount excluding the Click & Boat service fees (reimbursed as a credit on our website, valid for one year)
- Flexible: Reimbursed the full amount of your booking (excluding Click & Boat service fees) up to one day before the beginning of the charter.
-Moderate: 70% reimbursed (excluding Click & Boat service fees) up to 10 days before the beginning of the charter.
- Strict: 60% reimbursed (excluding Click & Boat service fees) up to 30 days before the beginning of the charter.
You may cancel your booking by going into "My Bookings", clicking on the concerned booking, and "Cancel my booking".
If the meteorological conditions are not allowing you to securely navigate and after discussing with the yacht owner, you can cancel the booking up to 1 hour before the beginning of the charter on the charter contract by clicking here, or by going to "My Bookings" then "Cancel my booking", and on the bad weather option. We will ask the yacht owner to confirm, and we will proceed with the reimbursement of the booking amount, excluding the Click & Boat service fee. The reimbursement is in the form of credit on our website, valid for one year.
You may also find an agreement with the yacht owner and change the date of the charter.
If the charter is longer than a day, please check our cancellation policies by clicking here.
If you want to cancel one or more days over a longer charter period, send us an email at email@example.com
To modify a confirmed booking, you need to get the yacht owner's agreement. Then, you must send us an email at firstname.lastname@example.org so the contract can be updated. Do not forget to print the new contract after it was modified!
To modify a requested booking (but not yet confirmed), you may simply cancel the booking, and send a second request with the right dates and hours.
If you have forgotten your password, you can click on "Log in" on the top right of your screen, then on "Forgot your password?".
If your account was blocked, you can contact us by sending an email to email@example.com. Do not forget to explain the context if possible. For example, you may have entered your password 5 times wrong, or you may not know why your account was blocked.
To change your password click here or on "My account" (top right of your screen), then on "Dashboard" and "My profile".
Once you are on your profile, click on "Password".
If the chartered yacht breaks down during your booking, it may be possible (treated on a case to case basis) to cancel the booking.
Any breakdown occurring during the charter needs to be declared to us by email firstname.lastname@example.org
A member of our team will contact you as soon as possible.
If damages to the yacht occur during your charter, they need to be declared by email email@example.com or directly on www.clickandboat.com/en (under "My Bookings") by the Private Owner, within 24 hours following the end of the charter.
You can reach us by phone 7 days a week by calling: 0033 1 83 81 64 54.
In case the Listing is handled by a Private Owner, Click & Boat uses a credit card imprint system upon the payment of your booking.
In case the Listing is handled by a Professional Owner, Click&Boat is not responsible for the handling of the security deposit. The Renter is obliged to refer to the conditions of the Professional Owner.
If damages to the yacht occurred and the yacht owner is requesting it, the security deposit will be debited from your account and credit to his.
Click & Boat never takes sides and will always ask the yacht owner to provide us with the necessary documentation (charter contract, damage report, repairs bill, etc...).
Our team stays at your disposition to help you through the settlement.
The security deposit, in case the Listing is handled by a Private Owner, is managed by Click & Boat. We take a credit card imprint upon payment of your booking. We do not take out the money from your account upon booking.
In case the Listing is handled by a Professional Owner, Click & Boat is not responsible for the handling of the security deposit. The Renter is obliged to refer to the conditions of the Professional Owner. Click & Boat is not liable in the event of a dispute with a Professional Owner.
If minor damages occurred during the charter, you may talk to the yacht owner, agree on a reparation price, and pay him directly.
If significant damages occurred during the charter and the yacht owner requested it, the security deposit will be debited from your account and credited to his.
Click & Boat never takes sides and will always ask the yacht owner to provide us with the appropriate documents (charter contract, damages report, bill of reparations, etc...).
If damages to the yacht occur, please, contact the Click & Boat team immediately firstname.lastname@example.org
One of our team member will contact you in return as soon as possible.
To leave a review, you can click here, or go to "My Bookings", and "Leave a Review".
You have the right to answer to a comment you believe to be abusive or not founded.
Click & Boat will contact the yacht owner and discuss both sides of the story to decide on the relevance of the review.
The yacht owner is asked to leave a review after your charter. To see it, you also need to leave a review; then you can click on your profile picture via the yacht owner's listing.
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