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Frequently Asked Questions

How does complementary insurance work?
Boat owners are responsible for offering for booking only boats insured for their Rental and / or 'Co-Sailing' activities.All renters can enjoy a hassle-free boat rental experience and get Assistance, Repatriation and Cancellation insurance coverage online from our partner Mondial Assistance, covering all those involved in the rental.Insurance by Mondial Assistance is recommended on Click & Boat’s website when confirming and paying for your booking.A "Damage Waiver" insurance is also available through our partner Ouest Assurances. Until the day of departure, you will be able to get a damage waiver through the website of Ouest Assurances.You can check the details of this guarantee and also the conditions to get the aforementioned insurance coverage by clicking here.
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What are the cancellation policies?
Cancellation fees displayed on Click&Boat depend on the reason for cancellation and the cancellation conditions, as defined by the owner at the time of posting the relevant listing. There are two types of cancellation: - Cancellation for weather-related reasons If a special weather report has been issued by the relevant authorities or if the owner himself/herself recognises that weather conditions are indeed unfavourable for a boat trip, the renter receives as a reimbursement the total amount of the booking, excluding Click & Boat's service fee. The renter will also receive credit corresponding to the amount of Click & Boat' service fee, an amount that will be available on their account for one year. In case the renter has signed up for the Weather Guarantee, they receive full reimbursement via the card used for payment, including Click & Boat's service fee. - Cancellation for personal reasons If the renter cancels a booking for personal reasons, the cancellation conditions of the owner apply according to the following order: "Flexible": Refund, excluding Click & Boat's service fee, of the amount of the rental until 1 day before the beginning of the rental. "Moderate": 70% refunded (excluding Click & Boat's service fee) up to 10 days before the beginning of the rental. "Strict": 60% refunded (excluding Click & Boat's service fee) up to 30 days before the beginning of the rental. "Strict *": special conditions of the professional owner as indicated in their contract. These conditions are specified on the listing. Find out more about our cancellation policies by clicking here. For boaters who have signed up for Cancellation Insurance with Mondial Assistance when booking, the insurer (Mondial Assistance) reimburses the cancellation fee (ie the amount not refunded by Click&Boat) if the reason for your cancellation is included in the Guarantee. It is possible to postpone your rental to avoid any cancellation fees. You must contact the owner and ask them if they accept to postpone the date of the rental. - How can you cancel a rental on Click & Boat? Log in your Click & Boat account and under "My bookings" click "Access" and then "Cancel booking".
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I forgot my password/ My account was blocked. What should I do ?
You can't remember what's your password? Don't worry, you can reset it anytime you want to regain access to your account. To do that, click on "My Account" on the top right of your screen and click on "Forgot my password". Then you just need to fill in the email address you use to access your Click & Boat profile and click on "Reset my password". You will receive an email with a link that will allow you to set a new password. If your account is blocked, send us an email at contact@clickandboat.com. Don't forget to tell us if your account has been blocked after entering a wrong password 5 times. We will do our best to help you regain access to your account!
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Are the yachts insured?
All private and professional boat owners on the Click & Boat platform must offer for online booking boats covered by insurance: an up-to-date insurance that is related to their rental and / or co-sailing operations. In case of renting out "without a skipper", the owner has to pick another option for insurance covering "peer-to-peer boat rental"
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What payment methods may I use on the Click & Boat website?
On Click & Boat, payment is made by card (Visa, MasterCard, American Express). It is possible to pay for your rental by bank transfer, provided that i) there is enough time for your payment to be received to and ii) the boat is still available. Checks and holiday vouchers are not accepted. The rental payment is made in one instalment on the site for all bookings made within 45 days. Under certain conditions, the renter will be able to pay in 2 instalments if - the booking is made more than 45 days before the start of the rental - the amount of the booking is more than 950 euros. The amount requested for the down payment will be automatically displayed on the booking confirmation page according to the conditions of the owner. You will not be able to choose the amount of the deposit. The balance has to be paid 30 days before the start of the rental.
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Can I make a booking even if I did not get a response from the yacht owner?
You can send a booking request to a boat owner who hasn't yet responded to a message you sent.  You can also contact other boat owners who may be more responsive. To make a booking on Click&Boat, all you need to do is to pick a listing, select your preferred rental dates and click on "Book". To complete the process, you will need to enter your bank details and choose if you need one of the two types of insurance available, namely the Weather Guarantee (exclusively for one-day rentals) and assistance, repatriation and cancellation insurance. You will be charged following the acceptance of your booking request. Your bank card will not be charged if the owner rejects your booking request.  An email confirming the booking is sent to you as soon as the booking has been confirmed and paid. You will then have access to the owner's details via your Click & Boat account. Use them to arrange the final details of the rental, such as the time set to check the inventory and the final list of passengers.
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Frequently Asked Questions

What should I do if the weather is bad?
For half-day or one-day bookings, you may postpone your rental or cancel it if a specific weather report has been issued by the relevant authorities or if you believe that a boat trip under these conditions would not be a good idea. If a booking has been cancelled because of bad weather conditions, renters are refunded the total amount they have paid for the booking, excluding Click & Boat’s service fee. The latter will be available as credit on their account for a future rental. You will not be paid in case a booking has been cancelled for weather-related reasons. If the rental period is more than 1 day, and the weather conditions are unfavourable, contact us at contact@clickandboat.com - How to postpone a rental? You can contact us by phone (+44 1924 921 020 for English-speaking renters and owners) or by email (contact@clickandboat.com) before the start of the rental. Upon confirmation from the renter, we will change the dates of the booking and we will send you an updated contract. - How to cancel a rental because of bad weather conditions? Log in your Click & Boat account. Under"My Bookings", click on "Access" and then "Cancel booking". Select "Weather" from the drop-down menu. This will automatically cancel the rental, and the renter will be immediately notified. Note that you can cancel a rental for weather-related reasons until one hour before the beginning of the booking.
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When will Click & Boat pay me?
Click & Boat pays its owners by bank transfer on the first day of the rental, and on the same day when it's a half-day or one-day rental. If you are a professional owner, payment to your account is made according to the payment conditions defined and confirmed with Click & Boat (down payment made upon booking, balance paid before the first day of rental).
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My yacht is already insured. Does it need a different insurance for peer to peer charters?
In the case of a rental "without skipper", that is without you on board as a skipper, your boat must be covered by insurance for "peer-to-peer rental". You can get this through your current insurance company.For any rental "with skipper", that is with you on board in the context of a 'Co-Sailing' (ie shared sailing) arrangement, you need to ask your insurance to cover your Co-Sailing activities. You are in charge and thus responsible for the boat.
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How much will I earn?
As an owner, you set yourself the rental price on the platform. To know the amount you will receive, simply deduct from the price displayed on the site the percentage of the Click & Boat service fee. This percentage is fixed and remains the same regardless of the amount of the rental. It is calculated based on the rental price of the boat, excluding insurance and additional options. In addition, if a renter benefits uses a promo code offered by Click & Boat, your net earned income is not affected. The promotional code is valid only on the Click & Boat service fee. When you speak with a renter, for example via the Click&Boat messaging tool, always give them a price that includes our service fee, so that they are aware of the final price they will pay on our website. 
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The charter is over and I received no payment yet. What happened?
Payment for a rental on Click & Boat is made by bank transfer on the first day of the rental, and the same day for a half-day or one-day rental. If you are a professional owner, you will receive the money according to the payment conditions you have set with Click & Boat when validating your account as a professional boat owner renting out their vessel. We will inform you about the successful completion of the transfer by email. The amount of time it takes to receive the money in your account varies depending on the banks involved. Generally it takes between 2 and 5 days. Note that holidays and weekends may affect the amount of time it takes to receive a transfer. In case the transfer does not yet appear on your account, make sure that you have entered your IBAN and the BIC / SWIFT code on your profile. If this is not the case, fill in your details from your profile, and the transfer will then be made automatically in the following days. If your bank account is located outside the SEPA zone and you do not have an IBAN, send us your bank details directly by email to contact@clickandboat.com
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Where can I find the rental contract?
As part of a booking with a private boat owner, Click & Boat provides you with a rental agreement that includes a summary of your rental: - Personal information provided by the owner and the renter - Booked boat and place where the boat is located - Dates and time of the rental - Total price paid by the renter - Amount of the security deposit - Report at the beginning and end of the rental (inventory) - Report in case of damage to the boat The rental agreement must be signed in person by the renter and the owner on the day of the rental. You receive your rental agreement by email upon the confirmation of your booking, along with a list of the checks to be carried out (ie check-list used for the inventory). You can also download your contract through your Click & Boat account on the section "My Bookings"
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