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Frequently Asked Questions

How can I contact a yacht owner?
Are you interested in an owner's boat and would you like to receive more information on their listing? Click & Boat provides its users with an internal messaging tool that allows you to ask questions to boat owners. However, you do not have access to their contact details at this stage. Boat owners are notified by SMS and / or email after receiving a new message and reply to you as early as they can. The more responsive to messages boat owners are, the higher their listings are displayed on the website. The platform also offers special visibility to "Super Owners", a status reserved exclusively for boat owners whose responsiveness, service quality, positive reviews and offered rental experience are exemplary. Contact details (email address and phone number) for both the renter and the owner are accessible on your account after the booking request has been accepted and paid.
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How does security deposit work?
On each listing, the owner indicated a security deposit to be withheld in case of damage. In case of a rental from a private owner, the deposit is managed by Click & Boat, by card imprint, upon payment of your booking. This does not constitute a transaction affecting your bank account and thus there is no charge during your booking. If you have a minor incident during your rental, you can suggest to the owner to pay the full cost of necessary repairs, providing an estimatation of the amount or through an amicable agreement. In case of damage and upon request of the owner, the deposit may be withheld and paid to the owner. The owner then asks Click & Boat to open a claim file with a tracking number and an email informing the renter. In any event, Click & Boat does not take part in the decision and will always ask the owner to provide documents supporting their request (rental contract, damage report, invoice, estimatation of the damage, photos etc.) If you are having a dispute with an owner, please contact Click & Boat's Customer Service at the following email address: contact@clickandboat.com One of our customer advisors will contact you shortly to clarify the situation. In the case of a rental with a professional owner, the latter manages the security deposit and the terms of payment.
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How can I pay for a booking?
To make a booking on Click&Boat and make a payment, you have 2 options: - you can discuss with the owner via Click&Boat's internal messaging tool and when you have all the information you need, you can send a booking request to the boat owner by clicking "Book" - you have picked one of the available boats. All you have to do is to indicate your preferred rental dates and then click "Book" on the listing. You will be asked to provide your bank details and to indicate whether you wish to have insurance coverage (Weather Guarantee for one-day rentals) and insurance for assistance, repatriation and cancellation. You will not be charged until the owner has accepted your booking request. If they reject your request, your card will not be charged. Once the booking has been validated and paid, you will receive an email confirming your booking. The owner's details will be accessible via your Click & Boat account in order to arrange the details of the rental (meeting time for check-in at the harbour, passenger list, etc.)
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Am I insured during a charter?
Boat owners undertake to rent out only boats that are insured, within the context of their Rental or Co-Sailing activities.  To enjoy their rental experience without any problems, renters can get Assistance, Repatriation and Cancellation insurance online from our partner Mondial Assistance, covering all those involved in the rental. This option is recommended on the Click & Boat website when validating your booking. The details of Mondial Assistance's services and guarantees are available by clicking HERE. You also have the option of getting ""Damage Waiver"" insurance coverage from our partner Ouest Assurance. The damage waiver can be obtained until the day of your departure (1st day of the rental ) on the website of our partner Ouest Assurance. You can find more details about this guarantee and get this type of insurance coverage by clicking HERE
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Holidays Closure
Our Customer Service can only be reached via email from December 23rd to January 3rd evening. You can find the Help section for renters following this link: https://www.clickandboat.com/en/help/hirer If you are an owner, instead, follow this link: https://www.clickandboat.com/en/help/owner You can contact us using the contact form and we will reply in the shortest delay. We wish you happy holidays and see you soon on Click&Boat!
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What are the cancellation policies?
Cancellation fees displayed on Click&Boat depend on the reason for cancellation and the cancellation conditions, as defined by the owner at the time of posting the relevant listing. There are two types of cancellation: - Cancellation for weather-related reasons If a special weather report has been issued by the relevant authorities or if the owner himself/herself recognises that weather conditions are indeed unfavourable for a boat trip, the renter receives as a reimbursement the total amount of the booking, excluding Click & Boat's service fee. The renter will also receive credit corresponding to the amount of Click & Boat' service fee, an amount that will be available on their account for one year. In case the renter has signed up for the Weather Guarantee, they receive full reimbursement via the card used for payment, including Click & Boat's service fee. - Cancellation for personal reasons If the renter cancels a booking for personal reasons, the cancellation conditions of the owner apply according to the following order: "Flexible": Refund, excluding Click & Boat's service fee, of the amount of the rental until 1 day before the beginning of the rental. "Moderate": 70% refunded (excluding Click & Boat's service fee) up to 10 days before the beginning of the rental. "Strict": 60% refunded (excluding Click & Boat's service fee) up to 30 days before the beginning of the rental. "Strict *": special conditions of the professional owner as indicated in their contract. These conditions are specified on the listing. Find out more about our cancellation policies by clicking here. For boaters who have signed up for Cancellation Insurance with Mondial Assistance when booking, the insurer (Mondial Assistance) reimburses the cancellation fee (ie the amount not refunded by Click&Boat) if the reason for your cancellation is included in the Guarantee. It is possible to postpone your rental to avoid any cancellation fees. You must contact the owner and ask them if they accept to postpone the date of the rental. - How can you cancel a rental on Click & Boat? Log in your Click & Boat account and under "My bookings" click "Access" and then "Cancel booking".
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Frequently Asked Questions

The charter is over and I received no payment yet. What happened?
Payment for a rental on Click & Boat is made by bank transfer on the first day of the rental, and the same day for a half-day or one-day rental. If you are a professional owner, you will receive the money according to the payment conditions you have set with Click & Boat when validating your account as a professional boat owner renting out their vessel. We will inform you about the successful completion of the transfer by email. The amount of time it takes to receive the money in your account varies depending on the banks involved. Generally it takes between 2 and 5 days. Note that holidays and weekends may affect the amount of time it takes to receive a transfer. In case the transfer does not yet appear on your account, make sure that you have entered your IBAN and the BIC / SWIFT code on your profile. If this is not the case, fill in your details from your profile, and the transfer will then be made automatically in the following days. If your bank account is located outside the SEPA zone and you do not have an IBAN, send us your bank details directly by email to contact@clickandboat.com
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How can I modify a booking?
We recommend that you contact the renter to check that they agree with the change of date or time. Once an agreement has been reached, you can simply send us an email to the email address contact@clickandboat.com with the renter in copy. Our customer service will make the necessary adjustments and you will receive an updated contract by email. In the event that the requested changes result in a higher price, we will ask the renter whether they agree to settle the difference. If the changes result in a lower price, we will refund the renter via the card that has been used for payment. 
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How can I confirm my email address or phone number? I did not receive the confirmation email or a text message.
To verify the email address you have used to open a Click & Boat account, click on the link in the 'email you received when you opened your account. If you cannot find this email, ask for a new email by clicking on "Start the verification" on the "My profile" section. To verify your phone number, click on "Start the verification'' on the "My profile" tab and fill in the code you received via SMS If you you have a problem and you cannot confirm your personal details, feel free to contact us at +44 1924 921 020 or by email at contact@clickandboat.com 
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When will Click & Boat pay me?
Click & Boat pays its owners by bank transfer on the first day of the rental, and on the same day when it's a half-day or one-day rental. If you are a professional owner, payment to your account is made according to the payment conditions defined and confirmed with Click & Boat (down payment made upon booking, balance paid before the first day of rental).
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My yacht is already insured. Does it need a different insurance for peer to peer charters?
In the case of a rental "without skipper", that is without you on board as a skipper, your boat must be covered by insurance for "peer-to-peer rental". You can get this through your current insurance company.For any rental "with skipper", that is with you on board in the context of a 'Co-Sailing' (ie shared sailing) arrangement, you need to ask your insurance to cover your Co-Sailing activities. You are in charge and thus responsible for the boat.
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Can I cancel a charter?
After confirming a booking on the platform, you are obliged to honour it. You can only cancel a booking in case of force majeure: - weather conditions that do not permit safe sailing (cancellation due to bad weather conditions) - if the renter does not have the necessary skills to sail with your boat - if your boat has suffered damage or breakage preventing sailing For any cancellation without justification, or for a reason that does not fall under the force majeure category, your listing could be suspended.  - How to cancel a booking? Log in your Click & Boat account. On the section "My bookings", click "Access" on the relevant booking, then "Cancel Booking" and select the cancellation reason. If you are forced to cancel due to damage, don't forget to update your calendar. On the section "My listings", click"Edit", then tab "My calendar".
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