How does complementary insurance work?
Boat owners are responsible for offering for booking only boats insured for their Rental and / or 'Co-Sailing' activities.All renters can enjoy a hassle-free boat rental experience and get Assistance, Repatriation and Cancellation insurance coverage online from our partner Mondial Assistance, covering all those involved in the rental.Insurance by Mondial Assistance is recommended on Click & Boat’s website when confirming and paying for your booking.A "Damage Waiver" insurance is also available through our partner Ouest Assurances.
Until the day of departure, you will be able to get a damage waiver through the website of Ouest Assurances.You can check the details of this guarantee and also the conditions to get the aforementioned insurance coverage by clicking here.
What are the cancellation policies?
Cancellation fees displayed on Click&Boat depend on the reason for cancellation and the cancellation conditions, as defined by the owner at the time of posting the relevant listing.
There are two types of cancellation:
- Cancellation for weather-related reasons
If a special weather report has been issued by the relevant authorities or if the owner himself/herself recognises that weather conditions are indeed unfavourable for a boat trip, the renter receives as a reimbursement the total amount of the booking, excluding Click & Boat's service fee.
The renter will also receive credit corresponding to the amount of Click & Boat' service fee, an amount that will be available on their account for one year.
In case the renter has signed up for the Weather Guarantee, they receive full reimbursement via the card used for payment, including Click & Boat's service fee.
- Cancellation for personal reasons
If the renter cancels a booking for personal reasons, the cancellation conditions of the owner apply according to the following order:
"Flexible": Refund, excluding Click & Boat's service fee, of the amount of the rental until 1 day before the beginning of the rental.
"Moderate": 70% refunded (excluding Click & Boat's service fee) up to 10 days before the beginning of the rental.
"Strict": 60% refunded (excluding Click & Boat's service fee) up to 30 days before the beginning of the rental.
"Strict *": special conditions of the professional owner as indicated in their contract. These conditions are specified on the listing.
Find out more about our cancellation policies by clicking here.
For boaters who have signed up for Cancellation Insurance with Mondial Assistance when booking, the insurer (Mondial Assistance) reimburses the cancellation fee (ie the amount not refunded by Click&Boat) if the reason for your cancellation is included in the Guarantee.
It is possible to postpone your rental to avoid any cancellation fees. You must contact the owner and ask them if they accept to postpone the date of the rental.
- How can you cancel a rental on Click & Boat?
Log in your Click & Boat account and under "My bookings" click "Access" and then "Cancel booking".
Are the yachts insured?
All private and professional boat owners on the Click & Boat platform must offer for online booking boats covered by insurance: an up-to-date insurance that is related to their rental and / or co-sailing operations.
In case of renting out "without a skipper", the owner has to pick another option for insurance covering "peer-to-peer boat rental"
What payment methods may I use on the Click & Boat website?
On Click & Boat, payment is made by card (Visa, MasterCard, American Express).
It is possible to pay for your rental by bank transfer, provided that i) there is enough time for your payment to be received to and ii) the boat is still available.
Checks and holiday vouchers are not accepted.
The rental payment is made in one instalment on the site for all bookings made within 45 days.
Under certain conditions, the renter will be able to pay in 2 instalments if
- the booking is made more than 45 days before the start of the rental
- the amount of the booking is more than 950 euros.
The amount requested for the down payment will be automatically displayed on the booking confirmation page according to the conditions of the owner. You will not be able to choose the amount of the deposit.
The balance has to be paid 30 days before the start of the rental.
How does security deposit work?
On each listing, the owner indicated a security deposit to be withheld in case of damage.
In case of a rental from a private owner, the deposit is managed by Click & Boat, by card imprint, upon payment of your booking.
This does not constitute a transaction affecting your bank account and thus there is no charge during your booking.
If you have a minor incident during your rental, you can suggest to the owner to pay the full cost of necessary repairs, providing an estimatation of the amount or through an amicable agreement.
In case of damage and upon request of the owner, the deposit may be withheld and paid to the owner.
The owner then asks Click & Boat to open a claim file with a tracking number and an email informing the renter.
In any event, Click & Boat does not take part in the decision and will always ask the owner to provide documents supporting their request (rental contract, damage report, invoice, estimatation of the damage, photos etc.)
If you are having a dispute with an owner, please contact Click & Boat's Customer Service at the following email address: email@example.com
One of our customer advisors will contact you shortly to clarify the situation.
In the case of a rental with a professional owner, the latter manages the security deposit and the terms of payment.
Can I make a booking even if I did not get a response from the yacht owner?
You can send a booking request to a boat owner who hasn't yet responded to a message you sent.
You can also contact other boat owners who may be more responsive.
To make a booking on Click&Boat, all you need to do is to pick a listing, select your preferred rental dates and click on "Book".
To complete the process, you will need to enter your bank details and choose if you need one of the two types of insurance available, namely the Weather Guarantee (exclusively for one-day rentals) and assistance, repatriation and cancellation insurance.
You will be charged following the acceptance of your booking request. Your bank card will not be charged if the owner rejects your booking request.
An email confirming the booking is sent to you as soon as the booking has been confirmed and paid.
You will then have access to the owner's details via your Click & Boat account. Use them to arrange the final details of the rental, such as the time set to check the inventory and the final list of passengers.