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The charter is over and I received no payment yet. What happened?

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The charter is over and I received no payment yet. What happened?

Payment for a rental on Click & Boat is made by bank transfer on the first day of the rental, and the same day for a half-day or one-day rental.

If you are a professional owner, you will receive the money according to the payment conditions you have set with Click & Boat when validating your account as a professional boat owner renting out their vessel.

We will inform you about the successful completion of the transfer by email. The amount of time it takes to receive the money in your account varies depending on the banks involved. Generally it takes between 2 and 5 days.

Note that holidays and weekends may affect the amount of time it takes to receive a transfer.

In case the transfer does not yet appear on your account, make sure that you have entered your IBAN and the BIC / SWIFT code on your profile. If this is not the case, fill in your details from your profile, and the transfer will then be made automatically in the following days.

If your bank account is located outside the SEPA zone and you do not have an IBAN, send us your bank details directly by email to

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Our team of advisors is available Monday through Friday from 10 am to 6 pm (Paris Time), and strives to answer you as soon as possible.

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Click & Boat's Customer Relations Team