Click&Boat App

Help Center

Ηοw can we help you?
results
No results

Frequently Asked Questions

How does complementary insurance work?
Boat owners are responsible for offering for booking only boats insured for their Rental and / or 'Co-Sailing' activities.All renters can enjoy a hassle-free boat rental experience and get Assistance, Repatriation and Cancellation insurance coverage online from our partner Mondial Assistance, covering all those involved in the rental.Insurance by Mondial Assistance is recommended on Click & Boat’s website when confirming and paying for your booking.A "Damage Waiver" insurance is also available through our partner Ouest Assurances. Until the day of departure, you will be able to get a damage waiver through the website of Ouest Assurances.You can check the details of this guarantee and also the conditions to get the aforementioned insurance coverage by clicking here.
Show more
What payment methods may I use on the Click & Boat website?
On Click & Boat, payment is made by card (Visa, MasterCard, American Express). It is possible to pay for your rental by bank transfer, provided that i) there is enough time for your payment to be received to and ii) the boat is still available. Checks and holiday vouchers are not accepted. The rental payment is made in one instalment on the site for all bookings made within 45 days. Under certain conditions, the renter will be able to pay in 2 instalments if - the booking is made more than 45 days before the start of the rental - the amount of the booking is more than 950 euros. The amount requested for the down payment will be automatically displayed on the booking confirmation page according to the conditions of the owner. You will not be able to choose the amount of the deposit. The balance has to be paid 30 days before the start of the rental.
Show more
Coronavirus (COVID-19) Information for Renters
As you know, many countries are facing an outbreak of the Coronavirus (COVID-19). Click&Boat is closely monitoring the situation in order to inform and assist its users and partners in the best possible way. We can only advise you to follow and apply the recommendations issued by the local authorities. Faced with the constantly changing situation, travel organizations in general and boat owners present on Click&Boat are regularly adapting their booking and/or cancellation policies. On this page, we answer your most frequently asked questions regarding your bookings in the context of the coronavirus epidemic, as well as the questions frequently asked by owners. Our customer service team is at your disposal to inform you about the cancellation policies exceptionally applied by the owner concerned and if necessary to assist you in your steps. Simply send us an email using the contact form in our online Help section. Can I cancel my booking free of charge? Due to the constantly changing situation, travel organizations in general and boat owners present on Click&Boat regularly adapt their bookings and/or cancellation policies to offer guests maximum flexibility . Some owners offer their renters the possibility of postponing their rental. It may be a cancellation without charge for an agreed postponed date or a “voucher” of the sum already paid that can be used for a future booking. You can identify owners who have updated their booking conditions by using the badges displayed on the boat rental listings. This system is designed to make it easier to organize your holiday by giving you maximum flexibility. To find out more, do not hesitate to contact the owner either directly from the internal messaging system or by contacting Click&Boat customer service. I had purchased insurance, can I be reimbursed? When you make a reservation on the site, you have the possibility to subscribe with our partner Mondial Assistance for: - assistance and repatriation insurance - cancellation insurance If you have to cancel your trip for a reason covered under the benefits, Mondial Assistance will reimburse the costs related to this cancellation. The Mondial cancellation insurance covers the following situations under certain conditions: - Sickness, accident or death - Refusal of leave by the employer - Economic reason (economic layoff or obtaining employment) The consequences of an infectious sickness situation in an epidemic context are not foreseen in the guarantees.
Show more
Can I make a booking even if I did not get a response from the yacht owner?
You can send a booking request to a boat owner who hasn't yet responded to a message you sent.  You can also contact other boat owners who may be more responsive. To make a booking on Click&Boat, all you need to do is to pick a listing, select your preferred rental dates and click on "Book". To complete the process, you will need to enter your bank details and choose if you need one of the two types of insurance available, namely the Weather Guarantee (exclusively for one-day rentals) and assistance, repatriation and cancellation insurance. You will be charged following the acceptance of your booking request. Your bank card will not be charged if the owner rejects your booking request.  An email confirming the booking is sent to you as soon as the booking has been confirmed and paid. You will then have access to the owner's details via your Click & Boat account. Use them to arrange the final details of the rental, such as the time set to check the inventory and the final list of passengers.
Show more
What should I do in case of bad weather?
If the weather conditions do not allow you to sail safely and the owner has advised you that it is more reasonable to cancel, the trip, you can cancel the rental until 1 hour before the start of the rental. On the section "My Bookings" , click "Cancel Booking" and select "Weather Conditions". The owner must accept your cancellation request so that you will be refunded the amount of the rental, excluding Click & Boat service fees, which will be refunded in the form of credit (valid for one year) on your next rental. In case you have signed up for the Weather Guarantee at the time of booking, you will receive a full refund via your card, including the Click & Boat service fee. You can also agree with the owner to postpone the booking for another date. Just send us an email to contact@clickandboat.com to let us know about such an arrangement before the start of the rental. If the rental is longer than one day, the cancellation due to weather conditions does not apply.
Show more
I forgot my password/ My account was blocked. What should I do ?
You can't remember what's your password? Don't worry, you can reset it anytime you want to regain access to your account. To do that, click on "My Account" on the top right of your screen and click on "Forgot my password". Then you just need to fill in the email address you use to access your Click & Boat profile and click on "Reset my password". You will receive an email with a link that will allow you to set a new password. If your account is blocked, send us an email at contact@clickandboat.com. Don't forget to tell us if your account has been blocked after entering a wrong password 5 times. We will do our best to help you regain access to your account!
Show more

Frequently Asked Questions

How can I confirm my email address or phone number? I did not receive the confirmation email or a text message.
To verify the email address you have used to open a Click & Boat account, click on the link in the 'email you received when you opened your account. If you cannot find this email, ask for a new email by clicking on "Start the verification" on the "My profile" section. To verify your phone number, click on "Start the verification'' on the "My profile" tab and fill in the code you received via SMS If you you have a problem and you cannot confirm your personal details, feel free to contact us at +44 1924 921 020 or by email at contact@clickandboat.com 
Show more
When will Click & Boat pay me?
Click & Boat pays its owners by bank transfer on the first day of the rental, and on the same day when it's a half-day or one-day rental. If you are a professional owner, payment to your account is made according to the payment conditions defined and confirmed with Click & Boat (down payment made upon booking, balance paid before the first day of rental).
Show more
My yacht is already insured. Does it need a different insurance for peer to peer charters?
In the case of a rental "without skipper", that is without you on board as a skipper, your boat must be covered by insurance for "peer-to-peer rental". You can get this through your current insurance company.For any rental "with skipper", that is with you on board in the context of a 'Co-Sailing' (ie shared sailing) arrangement, you need to ask your insurance to cover your Co-Sailing activities. You are in charge and thus responsible for the boat.
Show more
The charter is over and I received no payment yet. What happened?
Payment for a rental on Click & Boat is made by bank transfer on the first day of the rental, and the same day for a half-day or one-day rental. If you are a professional owner, you will receive the money according to the payment conditions you have set with Click & Boat when validating your account as a professional boat owner renting out their vessel. We will inform you about the successful completion of the transfer by email. The amount of time it takes to receive the money in your account varies depending on the banks involved. Generally it takes between 2 and 5 days. Note that holidays and weekends may affect the amount of time it takes to receive a transfer. In case the transfer does not yet appear on your account, make sure that you have entered your IBAN and the BIC / SWIFT code on your profile. If this is not the case, fill in your details from your profile, and the transfer will then be made automatically in the following days. If your bank account is located outside the SEPA zone and you do not have an IBAN, send us your bank details directly by email to contact@clickandboat.com
Show more
The renter cancelled the charter. Will I still be paid?
If the renter does not show up or cancels the day of the rental, you will be paid the net amount of your rental (excluding any daily rental insurance purchased from Click & Boat). If the renter cancels a booking for personal reasons, your cancellation conditions set in advance apply: "Flexible" cancellation policy: Full refund to the renter (excluding Click & Boat service fee) up to 1 day before arrival. "Moderate" cancellation policy: 70% refund up to 10 days before arrival, excluding Click & Boat service fee. "Strict" cancellation policy: Refund 60% up to 30 days before arrival, excluding Click & Boat service fee. Strict* Cancellation policy: depending on the particular conditions of the owner. You will find all our cancellation policies by clicking here. Cancellation request for weather-related reasons. Renters can request cancellation of their booking for weather-related reasons. They send you their request via their Click & Boat account before the start of the rental. - you consider that the weather conditions are favourable for sailing and you reject this cancellation request - you will be paid for the rental. - you consider that the weather conditions are not favourable for sailing and you accept the cancellation request - in this case, the renter will be refunded the total amount of the booking minus the Click & Boat service fee, which will be refunded in the form of Click&Boat credit valid for one year You also have the option to suggest to the renter to postpone the rental. Just let us know by email at contact@clickandboat.com
Show more
Can I cancel a charter?
After confirming a booking on the platform, you are obliged to honour it. You can only cancel a booking in case of force majeure: - weather conditions that do not permit safe sailing (cancellation due to bad weather conditions) - if the renter does not have the necessary skills to sail with your boat - if your boat has suffered damage or breakage preventing sailing For any cancellation without justification, or for a reason that does not fall under the force majeure category, your listing could be suspended.  - How to cancel a booking? Log in your Click & Boat account. On the section "My bookings", click "Access" on the relevant booking, then "Cancel Booking" and select the cancellation reason. If you are forced to cancel due to damage, don't forget to update your calendar. On the section "My listings", click"Edit", then tab "My calendar".
Show more
Contact us
Contact our Support Center
These articles may help you
Contact us
Thank you for contacting us
We have received your message.

Our team of advisors is available Monday through Friday from 10 am to 6 pm (Paris Time), and strives to answer you as soon as possible.

See you soon!

Click & Boat's Customer Relations Team
Close
Close
Sign up
Log in

In one click :

Login with Facebook

With your e-mail :

By clicking on "Register", you agree to the T&C.

Close
Sign in
Register

In one click :

Login with Facebook

With your e-mail :

Forgot your password?
Close
Frequently asked questions
Visit the help center
    Close

    Close Forgot your password?

    To reset your password, enter your email address and we will send you a link to reset it.

     
    We have sent you an email to reset your password.