How does complementary insurance work?
Boat owners are responsible for offering for booking only boats insured for their Rental and / or 'Co-Sailing' activities.All renters can enjoy a hassle-free boat rental experience and get Assistance, Repatriation and Cancellation insurance coverage online from our partner Mondial Assistance, covering all those involved in the rental.Insurance by Mondial Assistance is recommended on Click & Boat’s website when confirming and paying for your booking.A "Damage Waiver" insurance is also available through our partner Ouest Assurances.
Until the day of departure, you will be able to get a damage waiver through the website of Ouest Assurances.You can check the details of this guarantee and also the conditions to get the aforementioned insurance coverage by clicking here.
What payment methods may I use on the Click & Boat website?
On Click & Boat, payment is made by card (Visa, MasterCard, American Express).
It is possible to pay for your rental by bank transfer, provided that i) there is enough time for your payment to be received to and ii) the boat is still available.
Checks and holiday vouchers are not accepted.
The rental payment is made in one instalment on the site for all bookings made within 45 days.
Under certain conditions, the renter will be able to pay in 2 instalments if
- the booking is made more than 45 days before the start of the rental
- the amount of the booking is more than 950 euros.
The amount requested for the down payment will be automatically displayed on the booking confirmation page according to the conditions of the owner. You will not be able to choose the amount of the deposit.
The balance has to be paid 30 days before the start of the rental.
Coronavirus (COVID-19) Information for Renters
As you know, many countries are facing an outbreak of the Coronavirus (COVID-19). Click&Boat is closely monitoring the situation in order to inform and assist its users and partners in the best possible way.
We can only advise you to follow and apply the recommendations issued by the local authorities. Faced with the constantly changing situation, travel organizations in general and boat owners present on Click&Boat are regularly adapting their booking and/or cancellation policies.
On this page, we answer your most frequently asked questions regarding your bookings in the context of the coronavirus epidemic, as well as the questions frequently asked by owners.
Our customer service team is at your disposal to inform you about the cancellation policies exceptionally applied by the owner concerned and if necessary to assist you in your steps. Simply send us an email using the contact form in our online Help section.
Can I cancel my booking free of charge?
Due to the constantly changing situation, travel organizations in general and boat owners present on Click&Boat regularly adapt their bookings and/or cancellation policies to offer guests maximum flexibility .
Some owners offer their renters the possibility of postponing their rental. It may be a cancellation without charge for an agreed postponed date or a “voucher” of the sum already paid that can be used for a future booking. You can identify owners who have updated their booking conditions by using the badges displayed on the boat rental listings. This system is designed to make it easier to organize your holiday by giving you maximum flexibility.
To find out more, do not hesitate to contact the owner either directly from the internal messaging system or by contacting Click&Boat customer service.
I had purchased insurance, can I be reimbursed?
When you make a reservation on the site, you have the possibility to subscribe with our partner Mondial Assistance for:
- assistance and repatriation insurance
- cancellation insurance
If you have to cancel your trip for a reason covered under the benefits, Mondial Assistance will reimburse the costs related to this cancellation.
The Mondial cancellation insurance covers the following situations under certain conditions:
- Sickness, accident or death
- Refusal of leave by the employer
- Economic reason (economic layoff or obtaining employment)
The consequences of an infectious sickness situation in an epidemic context are not foreseen in the guarantees.
Can I make a booking even if I did not get a response from the yacht owner?
You can send a booking request to a boat owner who hasn't yet responded to a message you sent.
You can also contact other boat owners who may be more responsive.
To make a booking on Click&Boat, all you need to do is to pick a listing, select your preferred rental dates and click on "Book".
To complete the process, you will need to enter your bank details and choose if you need one of the two types of insurance available, namely the Weather Guarantee (exclusively for one-day rentals) and assistance, repatriation and cancellation insurance.
You will be charged following the acceptance of your booking request. Your bank card will not be charged if the owner rejects your booking request.
An email confirming the booking is sent to you as soon as the booking has been confirmed and paid.
You will then have access to the owner's details via your Click & Boat account. Use them to arrange the final details of the rental, such as the time set to check the inventory and the final list of passengers.
What should I do in case of bad weather?
If the weather conditions do not allow you to sail safely and the owner has advised you that it is more reasonable to cancel, the trip, you can cancel the rental until 1 hour before the start of the rental. On the section "My Bookings" , click "Cancel Booking" and select "Weather Conditions".
The owner must accept your cancellation request so that you will be refunded the amount of the rental, excluding Click & Boat service fees, which will be refunded in the form of credit (valid for one year) on your next rental.
In case you have signed up for the Weather Guarantee at the time of booking, you will receive a full refund via your card, including the Click & Boat service fee.
You can also agree with the owner to postpone the booking for another date.
Just send us an email to firstname.lastname@example.org to let us know about such an arrangement before the start of the rental.
If the rental is longer than one day, the cancellation due to weather conditions does not apply.
I forgot my password/ My account was blocked. What should I do ?
You can't remember what's your password? Don't worry, you can reset it anytime you want to regain access to your account.
To do that, click on "My Account" on the top right of your screen and click on "Forgot my password".
Then you just need to fill in the email address you use to access your Click & Boat profile and click on "Reset my password".
You will receive an email with a link that will allow you to set a new password.
If your account is blocked, send us an email at email@example.com. Don't forget to tell us if your account has been blocked after entering a wrong password 5 times.
We will do our best to help you regain access to your account!