Help Center

Don't panic We have the answers to all your questions
Do you need support for your trip?

A consultant can help you to book the perfect sailing trip

1924 921 020 Monday - Friday: 08:00 - 20:00 (CET) Saturday & Sunday: 09:00 - 18:00 (CET) • Call free of charge
Contact our customer service by email

Frequently Asked Questions

  • Am I insured during a charter?
  • What payment methods may I use on the Click & Boat website?
  • Are the yachts insured?
  • I chose a skippered charter, can I still steer the yacht?
  • How does complementary insurance work?
  • How can I pay for a booking?

Frequently asked questions

typing-chat

Rental Request

  • Am I insured during a charter?
  • What is included in the pricing?
  • What is the difference between a booking with or without a skipper?
  • How can I contact a yacht owner?
  • Can I make a booking even if I did not get a response from the yacht owner?
  • What are the cancellation policies?
  • Can I see the yacht before booking it?
  • Can the yacht owner refuse my booking request?
  • Can I ask for a discount or a personalized offer? How?
  • Can I receive the yacht owner's contact information before booking?
  • How long does a yacht owner have to respond to my booking request?
  • Can I make a reservation for a friend or a family member?
  • The payment with my credit card is not going through. What should I do?
  • How can I know if my booking request was accepted or refused? What should I do if my booking request is refused or expired?
  • Can I cancel a pending booking request? Will I be debited?
  • When will I be debited?
mastercard

Payment

  • What payment methods may I use on the Click & Boat website?
  • How can I pay for a booking?
  • When will I be debited?
  • Can I pay in installments or make a down payment?
  • How does the Click & Boat service fee work?
  • When does Click & Boat pay the yacht owner?
  • How can I get my receipt?
  • Is payment secured?
security-guard

Insurance

  • Are the yachts insured?
  • How does complementary insurance work?
cruise

Rental Management

  • I chose a skippered charter, can I still steer the yacht?
  • Am I insured during a charter?
  • Are skipper fees included in the price ?
  • Are fuel costs included in the pricing?
  • What documents should I bring for the charter?
  • How can I contact the yacht owner after i've made the booking?
group

Community

  • What is the Click&Boat community?
  • How can I join the Click & Boat community?
user

Account

  • I forgot my password/ My account was blocked. What should I do ?
  • How can I change my password ?
refund

Cancellation - Modification

  • Can I cancel the booking?
  • What should I do in case of bad weather?
  • How can I modify a booking?
life-buoy

Damage, litigation, guarantee

  • What to do if the yacht breaks down or sustains damages during the charter?
  • What should I do if the yacht owner requests the security deposit?
  • How do security deposits work?
star

Rate and Comments

  • Can I delete or answer to a review?
  • How can I leave a review?
  • Did the yacht owner give me a review? How can I see it?

Frequently Asked Questions

  • How can I modify a booking?
  • Can I have a security deposit on my yacht? How much should it be? Who takes care of it?
  • What is a charter request?
  • My yacht is already insured. Does it need a different insurance for peer to peer charters?
  • How does complementary insurances function?
  • How do I know when I receive a charter request?

Frequently asked questions

refund

Cancellation - Modification

  • How can I modify a booking?
  • What should I do if the weather is bad?
  • Can I cancel a charter?
  • The renter cancelled the charter. Will I still be paid?
security-guard

Insurance

  • Can I have a security deposit on my yacht? How much should it be? Who takes care of it?
  • My yacht is already insured. Does it need a different insurance for peer to peer charters?
  • How does complementary insurances function?
typing-chat

Charter Request

  • What is a charter request?
  • How do I know when I receive a charter request?
  • What should I do when the pricing is wrong?
  • The renter does not speak my language, what do I do?
  • Can the renter and I exchange phone numbers?
  • Can I offer a discount? Or make a personalized offer? How?
  • How to accept a charter request? Can I refuse a charter request?
  • How can I see what nautical experience the renter has?
  • How long do I have to reply to a charter request?
broadcast

Create an ad

  • How can I create a free yacht listing?
  • My listing is not displayed as active, why?
  • How can I find information about pricing my yacht?
  • How much will I make?
  • Should fuel be included in the pricing?
  • What's the difference in between a charter with or without skipper?
  • I am a yacht charter professional, can I register anyway?
  • How can I add photos to my yacht listing?
  • Can I make my yacht available for charter at night as an accommodation?
user

Account

  • I forgot my password/ My account was blocked. What should I do ?
  • How can I delete my yacht listing?
  • I do not have Facebook, is it an issue?
  • How can I validate my email address or telephone number? I did not get the confirmation email or text message.
  • How can I activate or deactivate the text message notifications?
  • How to create an account? Why do I need a profile and a profile picture?
  • How to modify my password?
  • Is my personal information secured?
user-favorite-c

Boat Manager

  • I am not available to give my yacht for charter. What do I do?
star

Rate and Comments

  • My boat was chartered but I did not receive a review. What do I do?
  • How can I leave a review on a renter?
  • Can I answer to a bad review I received?
  • How can I see the reviews about me?
mastercard

Payment

  • Where should I enter my IBAN-RIB?
  • The renter already paid online, when will they be debited?
  • The charter is over and I received no payment yet. What happened?
  • Do I need to declare my earnings?
  • When will Click & Boat pay me?
  • Are my bank details secured?
cruise

Booking Management

  • How can I contact the renter after a booking was confirmed?
  • Where can I find the charter contract?
  • Can I use my own contract?
  • Are contracts necessary for charters "with skipper"?
  • Who cleans the yacht? What to do if it was not done?
  • I won't be available to do the check-in/check-out. Can I ask for a person I trust to do it for me?
  • How to choose a charter schedule?
  • What should I do for the day of the charter?
life-buoy

Damage, Litigation, Guarantee

  • My yacht was damaged, what should I do?
  • How can I manage the security deposit after damages were caused to my yacht?
  • My yacht is insured by my insurance: What should I do in case of damages to the yacht?
  • My yacht broke down during a charter. What do I do?
  • My yacht was given back to me late, dirty, or with an empty fuel tank. What do I do?
Close
Contact our Support Center
Close
happy-sticker

Message sent successfully

A member of our customer service team will respond to you as soon as possible

Close
Close

Sign up

Log in

In one click :

With Facebook

With your e-mail :

By clicking on "Register", you agree to the T&C.

Close

Sign in

Register

In one click :

With Facebook

With your e-mail :

Forgot your password?
Close
Frequently asked questions
1924 921 020 Visit the help center
    Close

    Close Forgot your password?

    To reset your password, enter your email address and we will send you a link to reset it.

     
    We have sent you an email to reset your password.