As you know, many countries are facing an outbreak of the Coronavirus (COVID-19). Click&Boat is closely monitoring the situation in order to inform and assist its users and partners in the best possible way.
We can only advise you to follow and apply the recommendations issued by the local authorities. Faced with the constantly changing situation, travel organizations in general and boat owners present on Click&Boat are regularly adapting their booking and/or cancellation policies.
On this page, we answer your most frequently asked questions regarding your bookings in the context of the coronavirus epidemic, as well as the questions frequently asked by owners.
Our customer service team is at your disposal to inform you about the cancellation policies exceptionally applied by the owner concerned and if necessary to assist you in your steps. Simply send us an email using the contact form in our online Help section.
Due to the constantly changing situation, travel organizations in general and boat owners present on Click&Boat regularly adapt their bookings and/or cancellation policies to offer guests maximum flexibility .
Some owners offer their renters the possibility of postponing their rental. It may be a cancellation without charge for an agreed postponed date or a “voucher” of the sum already paid that can be used for a future booking. You can identify owners who have updated their booking conditions by using the badges displayed on the boat rental listings. This system is designed to make it easier to organize your holiday by giving you maximum flexibility.
To find out more, do not hesitate to contact the owner either directly from the internal messaging system or by contacting Click&Boat customer service.
When you make a reservation on the site, you have the possibility to subscribe with our partner Mondial Assistance for:
- assistance and repatriation insurance
- cancellation insurance
If you have to cancel your trip for a reason covered under the benefits, Mondial Assistance will reimburse the costs related to this cancellation.
The Mondial cancellation insurance covers the following situations under certain conditions:
- Sickness, accident or death
- Refusal of leave by the employer
- Economic reason (economic layoff or obtaining employment)
The consequences of an infectious sickness situation in an epidemic context are not foreseen in the guarantees.
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