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Frequently Asked Questions

How does security deposit work?

On each listing, the owner indicated a security deposit to be withheld in case of damage. In case of a rental from a private owner,...

How can I contact a yacht owner?

Are you interested in an owner's boat and would you like to receive more information on their listing? Click & Boat provides its...

How can I pay for a booking?

To make a booking on Click&Boat and make a payment, you have 2 options: - you can discuss with the owner via Click&Boat's...

Am I insured during a charter?

Boat owners undertake to rent out only boats that are insured, within the context of their Rental or Co-Sailing activities. To...

What are the cancellation policies?

Cancellation fees displayed on Click&Boat depend on the reason for cancellation and the cancellation conditions, as defined by...

What payment methods may I use on the Click & Boat website?

On Click & Boat, payment is made by card (Visa, MasterCard, American Express). It is possible to pay for your rental by bank...

Frequently asked questions

Frequently Asked Questions

The charter is over and I received no payment yet. What happened?

Payment for a rental on Click & Boat is made by bank transfer on the first day of the rental, and the same day for a half-day...

How can I modify a booking?

To request a change for your booking, go to Click&Boat's instant messenger or your booking details page. This feature is not available...

How can I confirm my email address or phone number? I did not receive the confirmation email or a text message.

To verify the email address you have used to open a Click & Boat account, click on the link in the 'email you received when you...

My yacht is already insured. Does it need a different insurance for peer to peer charters?

In the case of a rental "without skipper", that is without you on board as a skipper, your boat must be covered by insurance for "peer-to-peer...

When will Click & Boat pay me?

Click & Boat pays its owners by bank transfer on the first day of the rental, and on the same day when it's a half-day or one-day...

Can I cancel a charter?

After confirming a booking on the platform, you are obliged to honour it. You can only cancel a booking in case of force majeure: -...

Frequently asked questions

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