On each listing, the owner indicated a security deposit to be withheld in case of damage.
In case of a rental from a private owner, the deposit is managed by Click & Boat, by card imprint, upon payment of your booking.
This does not constitute a transaction affecting your bank account and thus there is no charge during your booking.
If you have a minor incident during your rental, you can suggest to the owner to pay the full cost of necessary repairs, providing an estimatation of the amount or through an amicable agreement.
In case of damage and upon request of the owner, the deposit may be withheld and paid to the owner.
The owner then asks Click & Boat to open a claim file with a tracking number and an email informing the renter.
In any event, Click & Boat does not take part in the decision and will always ask the owner to provide documents supporting their request (rental contract, damage report, invoice, estimatation of the damage, photos etc.)
If you are having a dispute with an owner, please contact Click & Boat's Customer Service at the following email address: firstname.lastname@example.org
One of our customer advisors will contact you shortly to clarify the situation.
In the case of a rental with a professional owner, the latter manages the security deposit and the terms of payment.