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Frequently Asked Questions

How can I modify a booking?
For starters, you can contact the owner to check the availability of their boat and agree with them to change the date or time of the rental. Once you have reached an agreement, just send us an email to contact@clickandboat.com with the owner in copy (cc'd). Click & Boat customer service will take the necessary steps and you will receive your updated contract by e-mail. In the event that the requested changes result in an upward price change in the price requested by the owner, you will be asked to pay the difference by card with one of our customer advisors. If the changes result in a lower price of your rental validated by the owner, your card will be credited with the new amount indicated by the owner.
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Are fuel costs included in the price?
Unless otherwise stated on the description of the boat, fuel and harbour fees are never included in the rental price displayed on the website. The amount to be paid for fuel depends on the type of engine and the use of the boat during rental. It is recommended to contact the owner to have an estimate of extra costs on top of the rental fee via the Click & Boat messaging tool. On the first day of the rental, the boat is usually provided with a full fuel tank and therefore must be returned with a full fuel tank too. The owner will be able to tell you the location of the fuel pump at the harbour or the nearest gas station.
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Can I cancel a pending booking request? Will I be charged?
When you send a booking request, your card will only be charged if the owner accepts this request. As long as this request remains ""pending"", and has not been accepted by the owner, you can cancel it free of charge. - How to cancel a pending booking request? Log in your Click & Boat account. On the section ""My bookings"", click on ""Access"" then ""Cancel the request"".
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How does complementary insurance work?
Boat owners are responsible for offering for booking only boats insured for their Rental and / or 'Co-Sailing' activities.All renters can enjoy a hassle-free boat rental experience and get Assistance, Repatriation and Cancellation insurance coverage online from our partner Mondial Assistance, covering all those involved in the rental.Insurance by Mondial Assistance is recommended on Click & Boat’s website when confirming and paying for your booking.A "Damage Waiver" insurance is also available through our partner Ouest Assurances. Until the day of departure, you will be able to get a damage waiver through the website of Ouest Assurances.You can check the details of this guarantee and also the conditions to get the aforementioned insurance coverage by clicking here.
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What are the cancellation policies?
Cancellation fees displayed on Click&Boat depend on the reason for cancellation and the cancellation conditions, as defined by the owner at the time of posting the relevant listing. There are two types of cancellation: - Cancellation for weather-related reasons If a special weather report has been issued by the relevant authorities or if the owner himself/herself recognises that weather conditions are indeed unfavourable for a boat trip, the renter receives as a reimbursement the total amount of the booking, excluding Click & Boat's service fee. The renter will also receive credit corresponding to the amount of Click & Boat' service fee, an amount that will be available on their account for one year. In case the renter has signed up for the Weather Guarantee, they receive full reimbursement via the card used for payment, including Click & Boat's service fee. - Cancellation for personal reasons If the renter cancels a booking for personal reasons, the cancellation conditions of the owner apply according to the following order: "Flexible": Refund, excluding Click & Boat's service fee, of the amount of the rental until 1 day before the beginning of the rental. "Moderate": 70% refunded (excluding Click & Boat's service fee) up to 10 days before the beginning of the rental. "Strict": 60% refunded (excluding Click & Boat's service fee) up to 30 days before the beginning of the rental. "Strict *": special conditions of the professional owner as indicated in their contract. These conditions are specified on the listing. Find out more about our cancellation policies by clicking here. For boaters who have signed up for Cancellation Insurance with Mondial Assistance when booking, the insurer (Mondial Assistance) reimburses the cancellation fee (ie the amount not refunded by Click&Boat) if the reason for your cancellation is included in the Guarantee. It is possible to postpone your rental to avoid any cancellation fees. You must contact the owner and ask them if they accept to postpone the date of the rental. - How can you cancel a rental on Click & Boat? Log in your Click & Boat account and under "My bookings" click "Access" and then "Cancel booking".
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What payment methods may I use on the Click & Boat website?
On Click & Boat, payment is made by card (Visa, MasterCard, American Express). It is possible to pay for your rental by bank transfer, provided that i) there is enough time for your payment to be received to and ii) the boat is still available. Checks and holiday vouchers are not accepted. The rental payment is made in one instalment on the site for all bookings made within 45 days. Under certain conditions, the renter will be able to pay in 2 instalments if - the booking is made more than 45 days before the start of the rental - the amount of the booking is more than 950 euros. The amount requested for the down payment will be automatically displayed on the booking confirmation page according to the conditions of the owner. You will not be able to choose the amount of the deposit. The balance has to be paid 30 days before the start of the rental.
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Frequently Asked Questions

How can I confirm my email address or phone number? I did not receive the confirmation email or a text message.
To verify the email address you have used to open a Click & Boat account, click on the link in the 'email you received when you opened your account. If you cannot find this email, ask for a new email by clicking on "Start the verification" on the "My profile" section. To verify your phone number, click on "Start the verification'' on the "My profile" tab and fill in the code you received via SMS If you you have a problem and you cannot confirm your personal details, feel free to contact us at +44 1924 921 020 or by email at contact@clickandboat.com 
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When will Click & Boat pay me?
Click & Boat pays its owners by bank transfer on the first day of the rental, and on the same day when it's a half-day or one-day rental. If you are a professional owner, payment to your account is made according to the payment conditions defined and confirmed with Click & Boat (down payment made upon booking, balance paid before the first day of rental).
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My yacht is already insured. Does it need a different insurance for peer to peer charters?
In the case of a rental "without skipper", that is without you on board as a skipper, your boat must be covered by insurance for "peer-to-peer rental". You can get this through your current insurance company.For any rental "with skipper", that is with you on board in the context of a 'Co-Sailing' (ie shared sailing) arrangement, you need to ask your insurance to cover your Co-Sailing activities. You are in charge and thus responsible for the boat.
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The charter is over and I received no payment yet. What happened?
Payment for a rental on Click & Boat is made by bank transfer on the first day of the rental, and the same day for a half-day or one-day rental. If you are a professional owner, you will receive the money according to the payment conditions you have set with Click & Boat when validating your account as a professional boat owner renting out their vessel. We will inform you about the successful completion of the transfer by email. The amount of time it takes to receive the money in your account varies depending on the banks involved. Generally it takes between 2 and 5 days. Note that holidays and weekends may affect the amount of time it takes to receive a transfer. In case the transfer does not yet appear on your account, make sure that you have entered your IBAN and the BIC / SWIFT code on your profile. If this is not the case, fill in your details from your profile, and the transfer will then be made automatically in the following days. If your bank account is located outside the SEPA zone and you do not have an IBAN, send us your bank details directly by email to contact@clickandboat.com
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The renter cancelled the charter. Will I still be paid?
If the renter does not show up or cancels the day of the rental, you will be paid the net amount of your rental (excluding any daily rental insurance purchased from Click & Boat). If the renter cancels a booking for personal reasons, your cancellation conditions set in advance apply: "Flexible" cancellation policy: Full refund to the renter (excluding Click & Boat service fee) up to 1 day before arrival. "Moderate" cancellation policy: 70% refund up to 10 days before arrival, excluding Click & Boat service fee. "Strict" cancellation policy: Refund 60% up to 30 days before arrival, excluding Click & Boat service fee. Strict* Cancellation policy: depending on the particular conditions of the owner. You will find all our cancellation policies by clicking here. Cancellation request for weather-related reasons. Renters can request cancellation of their booking for weather-related reasons. They send you their request via their Click & Boat account before the start of the rental. - you consider that the weather conditions are favourable for sailing and you reject this cancellation request - you will be paid for the rental. - you consider that the weather conditions are not favourable for sailing and you accept the cancellation request - in this case, the renter will be refunded the total amount of the booking minus the Click & Boat service fee, which will be refunded in the form of Click&Boat credit valid for one year You also have the option to suggest to the renter to postpone the rental. Just let us know by email at contact@clickandboat.com
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Can I cancel a charter?
After confirming a booking on the platform, you are obliged to honour it. You can only cancel a booking in case of force majeure: - weather conditions that do not permit safe sailing (cancellation due to bad weather conditions) - if the renter does not have the necessary skills to sail with your boat - if your boat has suffered damage or breakage preventing sailing For any cancellation without justification, or for a reason that does not fall under the force majeure category, your listing could be suspended.  - How to cancel a booking? Log in your Click & Boat account. On the section "My bookings", click "Access" on the relevant booking, then "Cancel Booking" and select the cancellation reason. If you are forced to cancel due to damage, don't forget to update your calendar. On the section "My listings", click"Edit", then tab "My calendar".
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