How can I confirm my email address or phone number? I did not receive the confirmation email or a text message.
To verify the email address you have used to open a Click & Boat account, click on the link in the 'email you received when you opened your account. If you cannot find this email, ask for a new email by clicking on "Start the verification" on the "My profile" section.
To verify your phone number, click on "Start the verification'' on the "My profile" tab and fill in the code you received via SMS
If you you have a problem and you cannot confirm your personal details, feel free to contact us at +44 1924 921 020 or by email at email@example.com
When will Click & Boat pay me?
Click & Boat pays its owners by bank transfer on the first day of the rental, and on the same day when it's a half-day or one-day rental.
If you are a professional owner, payment to your account is made according to the payment conditions defined and confirmed with Click & Boat (down payment made upon booking, balance paid before the first day of rental).
My yacht is already insured. Does it need a different insurance for peer to peer charters?
In the case of a rental "without skipper", that is without you on board as a skipper, your boat must be covered by insurance for "peer-to-peer rental".
You can get this through your current insurance company.For any rental "with skipper", that is with you on board in the context of a 'Co-Sailing' (ie shared sailing) arrangement, you need to ask your insurance to cover your Co-Sailing activities. You are in charge and thus responsible for the boat.
Can I cancel a charter?
After confirming a booking on the platform, you are obliged to honour it.
You can only cancel a booking in case of force majeure:
- weather conditions that do not permit safe sailing (cancellation due to bad weather conditions)
- if the renter does not have the necessary skills to sail with your boat
- if your boat has suffered damage or breakage preventing sailing
For any cancellation without justification, or for a reason that does not fall under the force majeure category, your listing could be suspended.
- How to cancel a booking?
Log in your Click & Boat account. On the section "My bookings", click "Access" on the relevant booking, then "Cancel Booking" and select the cancellation reason.
If you are forced to cancel due to damage, don't forget to update your calendar. On the section "My listings", click"Edit", then tab "My calendar".
The charter is over and I received no payment yet. What happened?
Payment for a rental on Click & Boat is made by bank transfer on the first day of the rental, and the same day for a half-day or one-day rental.
If you are a professional owner, you will receive the money according to the payment conditions you have set with Click & Boat when validating your account as a professional boat owner renting out their vessel.
We will inform you about the successful completion of the transfer by email. The amount of time it takes to receive the money in your account varies depending on the banks involved. Generally it takes between 2 and 5 days.
Note that holidays and weekends may affect the amount of time it takes to receive a transfer.
In case the transfer does not yet appear on your account, make sure that you have entered your IBAN and the BIC / SWIFT code on your profile. If this is not the case, fill in your details from your profile, and the transfer will then be made automatically in the following days.
If your bank account is located outside the SEPA zone and you do not have an IBAN, send us your bank details directly by email to firstname.lastname@example.org
The renter cancelled the charter. Will I still be paid?
If the renter does not show up or cancels the day of the rental, you will be paid the net amount of your rental (excluding any daily rental insurance purchased from Click & Boat).
If the renter cancels a booking for personal reasons, your cancellation conditions set in advance apply:
"Flexible" cancellation policy: Full refund to the renter (excluding Click & Boat service fee) up to 1 day before arrival.
"Moderate" cancellation policy: 70% refund up to 10 days before arrival, excluding Click & Boat service fee.
"Strict" cancellation policy: Refund 60% up to 30 days before arrival, excluding Click & Boat service fee.
Strict* Cancellation policy: depending on the particular conditions of the owner.
You will find all our cancellation policies by clicking here.
Cancellation request for weather-related reasons.
Renters can request cancellation of their booking for weather-related reasons. They send you their request via their Click & Boat account before the start of the rental.
- you consider that the weather conditions are favourable for sailing and you reject this cancellation request - you will be paid for the rental.
- you consider that the weather conditions are not favourable for sailing and you accept the cancellation request - in this case, the renter will be refunded the total amount of the booking minus the Click & Boat service fee, which will be refunded in the form of Click&Boat credit valid for one year
You also have the option to suggest to the renter to postpone the rental. Just let us know by email at email@example.com