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Frequently Asked Questions

  • How can I change my password ?
  • Did the yacht owner give me a review? How can I see it?
  • How can I modify a booking?
  • When will I be debited?
  • How can I leave a review?
  • Is payment secured?

FAQ

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Rental Request

  • Am I insured during a charter?
  • What is included in the pricing?
  • What is the difference between a booking with or without a skipper?
  • How can I contact a yacht owner?
  • Can I make a reservation even if I did not get a response from the yacht owner?
  • What are the cancellation policies?
  • Can I see the yacht before booking it?
  • Can the yacht owner refuse my booking request?
  • Can I ask for a discount or a personalized offer? How?
  • Can I receive the yacht owner's contact information before booking?
  • How long does a yacht owner have to respond to my booking request?
  • Can I make a reservation for a friend or a family member?
  • The payment with my credit card is not going through. What should I do?
  • How can I know if my booking request was accepted or refused? What should I do if my booking request is refused or expired?
  • Can I cancel a pending booking request? Will I be debited?
  • When will I be debited?
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Payment

  • What payment methods may I use on the Click & Boat website?
  • How can I pay for a booking?
  • When will I be debited?
  • Can I pay in installments or make a down payment?
  • How does the Click & Boat service fee work?
  • When does Click & Boat pay the yacht owner?
  • How can I get my receipt?
  • Is payment secured?
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Insurance

  • Are the yachts insured?
  • How does complementary insurance work?
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Rental Management

  • I chose a skippered charter, can I still steer the yacht?
  • Am I insured during a charter?
  • Are skipper fees included in the price ?
  • Are fuel costs included in the pricing?
  • What documents should I bring for the charter?
  • How can I contact the yacht owner after i've made the booking?
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Community

  • What is the Click & Boat community?
  • How can I join the Click & Boat community?
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Account

  • I forgot my password/ My account was blocked. What should I do ?
  • How can I change my password ?
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Cancellation - Modification

  • Can I cancel the booking?
  • What should I do in case of bad weather?
  • How can I modify a booking?
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Damage, litigation, guarantee

  • What to do if the yacht breaks down or sustains damages during the charter?
  • What should I do if the yacht owner requests the security deposit?
  • How do security deposits work?
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Rate and Comments

  • Can I delete or answer to a review?
  • How can I leave a review?
  • Did the yacht owner give me a review? How can I see it?

Frequently Asked Questions

  • Are my bank details secured?
  • Is my personal information secured?
  • How to modify my password?
  • How to create an account? Why do I need a profile and a profile picture?
  • How long do I have to reply to a charter request?

FAQ

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Cancellation - Modification

  • How can I modify a booking?
  • What should I do if the weather is bad?
  • Can I cancel a charter?
  • The renter cancelled the charter. Will I still be paid?
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Insurance

  • Can I have a security deposit on my yacht? How much should it be? Who takes care of it?
  • My yacht is already insured. Does it need a different insurance for peer to peer charters?
  • How do complementary insurances function?
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Charter Request

  • What is a charter request?
  • How do I know when I receive a charter request?
  • What should I do when the pricing is wrong?
  • The renter does not speak my language, what do I do?
  • Can the renter and I exchange phone numbers?
  • Can I offer a discount? Or make a personalized offer? How?
  • How to accept a charter request? Can I refuse a charter request?
  • How can I see what nautical experience the renter has?
  • How long do I have to reply to a charter request?
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Create an ad

  • How can I create a free yacht listing?
  • My listing is not displayed as active, why?
  • How can I find information about pricing my yacht?
  • How much will I make?
  • Should fuel be included in the pricing?
  • What's the difference in between a charter with or without skipper?
  • I am a yacht charter professional, can I register anyway?
  • How can I add photos to my yacht listing?
  • Can I make my yacht available for charter at night as an accommodation?
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Account

  • I forgot my password/ My account was blocked. What should I do ?
  • How can I delete my yacht listing?
  • I do not have Facebook, is it an issue?
  • How can I validate my email address or telephone number? I did not get the confirmation email or text message.
  • How can I activate or deactivate the text message notifications?
  • How to create an account? Why do I need a profile and a profile picture?
  • How to modify my password?
  • Is my personal information secured?
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Boat Manager

  • I am not available to give my yacht for charter. What do I do?
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Rate and Comments

  • My boat was chartered but I did not receive a review. What do I do?
  • How can I leave a review on a renter?
  • Can I answer to a bad review I received?
  • How can I see the reviews about me?
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Payment

  • Where should I enter my IBAN-RIB?
  • The renter already paid online, when will they be debited?
  • The charter is over and I received no payment yet. What happened?
  • Do I need to declare my earnings?
  • When will Click & Boat pay me?
  • Are my bank details secured?
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Booking Management

  • How can I contact the renter after a booking was confirmed?
  • Where can I find the charter contract?
  • Can I use my own contract?
  • Are contracts necessary for charters "with skipper"?
  • Who cleans the yacht? What to do if it was not done?
  • I won't be available to do the check-in/check-out. Can I ask for a person I trust to do it for me?
  • How to choose a charter schedule?
  • What should I do for the day of the charter?
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Damage, Litigation, Guarantee

  • My yacht was damaged, what should I do?
  • How can I manage the security deposit after damages were caused to my yacht?
  • My yacht is insured by my insurance: What should I do in case of damages to the yacht?
  • My yacht broke down during a charter. What do I do?
  • My yacht was given back to me late, dirty, or with an empty fuel tank. What do I do?
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