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Frequently Asked Questions

Are the yachts insured?
All private and professional boat owners on the Click & Boat platform must offer for online booking boats covered by insurance: an up-to-date insurance that is related to their rental and / or co-sailing operations. In case of renting out "without a skipper", the owner has to pick another option for insurance covering "peer-to-peer boat rental"
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How can I modify a booking?
For starters, you can contact the owner to check the availability of their boat and agree with them to change the date or time of the rental. Once you have reached an agreement, just send us an email to contact@clickandboat.com with the owner in copy (cc'd). Click & Boat customer service will take the necessary steps and you will receive your updated contract by e-mail. In the event that the requested changes result in an upward price change in the price requested by the owner, you will be asked to pay the difference by card with one of our customer advisors. If the changes result in a lower price of your rental validated by the owner, your card will be credited with the new amount indicated by the owner.
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How does complementary insurance work?
Boat owners are responsible for offering for booking only boats insured for their Rental and / or 'Co-Sailing' activities.All renters can enjoy a hassle-free boat rental experience and get Assistance, Repatriation and Cancellation insurance coverage online from our partner Mondial Assistance, covering all those involved in the rental.Insurance by Mondial Assistance is recommended on Click & Boat’s website when confirming and paying for your booking.A "Damage Waiver" insurance is also available through our partner Ouest Assurances. Until the day of departure, you will be able to get a damage waiver through the website of Ouest Assurances.You can check the details of this guarantee and also the conditions to get the aforementioned insurance coverage by clicking here.
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Coronavirus (COVID-19) Information for Renters
As you know, many countries are facing an outbreak of the Coronavirus (COVID-19). Click&Boat is closely monitoring the situation in order to inform and assist its users and partners in the best possible way. We can only advise you to follow and apply the recommendations issued by the local authorities. Faced with the constantly changing situation, travel organizations in general and boat owners present on Click&Boat are regularly adapting their booking and/or cancellation policies. On this page, we answer your most frequently asked questions regarding your bookings in the context of the coronavirus epidemic, as well as the questions frequently asked by owners. Our customer service team is at your disposal to inform you about the cancellation policies exceptionally applied by the owner concerned and if necessary to assist you in your steps. Simply send us an email using the contact form in our online Help section. Can I cancel my booking free of charge? Due to the constantly changing situation, travel organizations in general and boat owners present on Click&Boat regularly adapt their bookings and/or cancellation policies to offer guests maximum flexibility . Some owners offer their renters the possibility of postponing their rental. It may be a cancellation without charge for an agreed postponed date or a “voucher” of the sum already paid that can be used for a future booking. You can identify owners who have updated their booking conditions by using the badges displayed on the boat rental listings. This system is designed to make it easier to organize your holiday by giving you maximum flexibility. To find out more, do not hesitate to contact the owner either directly from the internal messaging system or by contacting Click&Boat customer service. I had purchased insurance, can I be reimbursed? When you make a reservation on the site, you have the possibility to subscribe with our partner Mondial Assistance for: - assistance and repatriation insurance - cancellation insurance If you have to cancel your trip for a reason covered under the benefits, Mondial Assistance will reimburse the costs related to this cancellation. The Mondial cancellation insurance covers the following situations under certain conditions: - Sickness, accident or death - Refusal of leave by the employer - Economic reason (economic layoff or obtaining employment) The consequences of an infectious sickness situation in an epidemic context are not foreseen in the guarantees.
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I forgot my password/ My account was blocked. What should I do ?
You can't remember what's your password? Don't worry, you can reset it anytime you want to regain access to your account. To do that, click on "My Account" on the top right of your screen and click on "Forgot my password". Then you just need to fill in the email address you use to access your Click & Boat profile and click on "Reset my password". You will receive an email with a link that will allow you to set a new password. If your account is blocked, send us an email at contact@clickandboat.com. Don't forget to tell us if your account has been blocked after entering a wrong password 5 times. We will do our best to help you regain access to your account!
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Can I pay in installments or make a down payment?
You can pay in several instalments if the amount of your booking is more than €950 and if it starts in more than 45 days. The amount of the deposit depends on the conditions of cancellation defined by the owner, as indicated on the listing: - Flexible: 31% deposit to be paid at the time of booking - Moderate: 41% deposit to be paid at the time of booking - Strict: 49% deposit to be paid at the time of booking (for any booking with a professional owner, the cancellation conditions are strict) The settlement date of the balance depends on the terms of payment of the owner: 30 or 45 days before your rental. This date is indicated on the payment page. - How to pay only the deposit at the time of booking? When you are on the payment page, you can select the desired option: "Pay all now" or "Pay in 2 instalments at no cost". The option "Pay in 2 instalments without charges" is selected by default. - How to pay the balance of my rental? If you have paid the deposit by card, we will debit the remaining balance 5 days before the due date of the balance, so 35 or 50 days before the beginning of your rental. In case of payment failure, you will be contacted by our customer service. If you have paid the deposit by bank transfer, you will receive an automatic reminder email a few days before the due date. You can also, at any time, decide to pay the balance of your booking by card from your account. Click on"My bookings", then "Access" and then "Adjust the balance".
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Frequently Asked Questions

My yacht is already insured. Does it need a different insurance for peer to peer charters?
In the case of a rental "without skipper", that is without you on board as a skipper, your boat must be covered by insurance for "peer-to-peer rental". You can get this through your current insurance company.For any rental "with skipper", that is with you on board in the context of a 'Co-Sailing' (ie shared sailing) arrangement, you need to ask your insurance to cover your Co-Sailing activities. You are in charge and thus responsible for the boat.
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How can I modify a booking?
We recommend that you contact the renter to check that they agree with the change of date or time. Once an agreement has been reached, you can simply send us an email to the email address contact@clickandboat.com with the renter in copy. Our customer service will make the necessary adjustments and you will receive an updated contract by email. In the event that the requested changes result in a higher price, we will ask the renter whether they agree to settle the difference. If the changes result in a lower price, we will refund the renter via the card that has been used for payment. 
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Can I offer a discount? Or make a personalized offer? How?
If you want to make a special offer to one of your renters at a preferential rate, a specific schedule or date, you can use the "Personalised offer" tool. This tool is available via your Click & Boat account. It's on the right of your screen when you are using the messaging tool to chat with the renter (or on the top of the screen if you are using your phone). You have to fill in the dates of the rental, arrival and departure times, as well as the price. You will be able to see automatically the net amount you will earn. You can also enter your net amount first, and the rental price will be calculated automatically. Once the personalised offer has been sent, the renter only has to accept it and proceed with payment to confirm the booking.
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I am not available to rent out my boat. What should I do?
Click & Boat offers to all its boat owners a concierge service. This will allow you to get an inventory agreed and checked (for the beginning and end of the rental) in case you cannot be present at the marina on the first day of the rental. Our Boat Managers are usually boat owners registered on Click & Boat and are responsible for collecting the keys at the beginning of the rental, as well as the inventory at the end of the rental. They are available in all main destinations in Europe. They are also responsible for the signing of the contract and the reporting of any damages. Find our Boat Managers available in your area through the Boat Manager section on our platform. Click on "Contact" on the profile of the person you want to contact, and we will put you in touch. You can then meet them in person and ask them to help with your future bookings. To do that, log in on your account on Click & Boat, click "My bookings" and then "Ask for a Boat Manager "on the relevant booking
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Can I answer to a bad review I received?
You have a right to reply to any review left on your listing. If you receive a negative review, Click & Boat will contact you and the renter to assess the situation and your views to determine the veracity of the comment.
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Where should I enter my IBAN-RIB?
You can add your IBAN on your Click & Boat account. On the "My profile" section, click on "Bank details". Fill in your IBAN and the BIC code and click on "Save". You will be asked to fill in the password you use for your Click & Boat account to confim the registration of your bank details on your account. In case you have an international bank account (out of the SEPA zone and without an IBAN), please send us your bank details directly by email at contact@clickandboat.com We will need the following information to make a transfer to your account: - name of the account holder - account number - name and identification code of your bank - address of your bank
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