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Frequently Asked Questions

How does security deposit work?
On each listing, the owner indicated a security deposit to be withheld in case of damage. In case of a rental from a private owner,...
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How can I pay for a booking?
To make a booking on Click&Boat and make a payment, you have 2 options: - you can discuss with the owner via Click&Boat's...
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How can I get in touch with a boat owner?
Are you interested in an owner's boat and would you like to receive more information on their listing? Click & Boat provides its...
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Am I insured during a rental?
Boat owners undertake to rent out only boats that are insured, within the context of their Rental or Co-Sailing activities. To...
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How does the Click & Boat service fee work?
Click & Boat's service fee for each rental is a percentage of the price displayed on the website. This percentage depends on...
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Can I cancel a booking?
Cancellation fees displayed on Click&Boat depend on the reason for cancellation and the cancellation conditions, as defined by...
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Frequently Asked Questions

The rental is over and I have received no payment yet. What happened?
Payment for a rental on Click & Boat is made by bank transfer on the first day of the rental, and the same day for a half-day...
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How can I edit a reservation?
To request a change for your booking, go to Click&Boat's instant messenger or your booking details page. This feature is not available...
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How can I confirm my email address or phone number? I did not receive the confirmation email or a text message.
To verify the email address you have used to open a Click & Boat account, click on the link in the 'email you received when you...
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How much will I earn?
As an owner, you define the price of your rental(s) on the platform. To find out how much money you will earn, simply deduct...
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Can I have a security deposit on my boat? How much should it be? Who takes care of it?
We recommend that you set a security deposit for the rental of your boat via Click & Boat. We suggest that this amount should...
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My boat broke down during a rental. What do I do?
In the event of a breakdown during the rental, your priority should be to ensure the safety of your renters. Bring them back to...
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Click & Boat's Customer Relations Team