Help Center
Don't panic
We have the answers to all your questions
Do you need support for your trip?
A consultant can help you to book the perfect sailing trip
+33 (0)1 83 81 64 54
Monday > Friday: 08:00 - 20:00 • Sat/Sun: 09:00 - 18:00 • Call free of charge
Contact our customer service by email
Frequently Asked Questions
- How can I change my password ?
- Did the yacht owner give me a review? How can I see it?
- How can I modify a booking?
- When will I be debited?
- How can I leave a review?
- Is payment secured?
FAQ
Rental Request
- Am I insured during a charter?
- What is included in the pricing?
- What is the difference between a booking with or without a skipper?
- How can I contact a yacht owner?
- Can I make a reservation even if I did not get a response from the yacht owner?
- What are the cancellation policies?
- Can I see the yacht before booking it?
- Can the yacht owner refuse my booking request?
- Can I ask for a discount or a personalized offer? How?
- Can I receive the yacht owner's contact information before booking?
- How long does a yacht owner have to respond to my booking request?
- Can I make a reservation for a friend or a family member?
- The payment with my credit card is not going through. What should I do?
- How can I know if my booking request was accepted or refused? What should I do if my booking request is refused or expired?
- Can I cancel a pending booking request? Will I be debited?
- When will I be debited?
Payment
- What payment methods may I use on the Click & Boat website?
- How can I pay for a booking?
- When will I be debited?
- Can I pay in installments or make a down payment?
- How does the Click & Boat service fee work?
- When does Click & Boat pay the yacht owner?
- How can I get my receipt?
- Is payment secured?
Rental Management
- I chose a skippered charter, can I still steer the yacht?
- Am I insured during a charter?
- Are skipper fees included in the price ?
- Are fuel costs included in the pricing?
- What documents should I bring for the charter?
- How can I contact the yacht owner after i've made the booking?
Account
- I forgot my password/ My account was blocked. What should I do ?
- How can I change my password ?
Cancellation - Modification
- Can I cancel the booking?
- What should I do in case of bad weather?
- How can I modify a booking?
Damage, litigation, guarantee
- What to do if the yacht breaks down or sustains damages during the charter?
- What should I do if the yacht owner requests the security deposit?
- How do security deposits work?
Rate and Comments
- Can I delete or answer to a review?
- How can I leave a review?
- Did the yacht owner give me a review? How can I see it?
Frequently Asked Questions
- Are my bank details secured?
- Is my personal information secured?
- How to modify my password?
- How to create an account? Why do I need a profile and a profile picture?
- How long do I have to reply to a charter request?
FAQ
Cancellation - Modification
- How can I modify a booking?
- What should I do if the weather is bad?
- Can I cancel a charter?
- The renter cancelled the charter. Will I still be paid?
Insurance
- Can I have a security deposit on my yacht? How much should it be? Who takes care of it?
- My yacht is already insured. Does it need a different insurance for peer to peer charters?
- How do complementary insurances function?
Charter Request
- What is a charter request?
- How do I know when I receive a charter request?
- What should I do when the pricing is wrong?
- The renter does not speak my language, what do I do?
- Can the renter and I exchange phone numbers?
- Can I offer a discount? Or make a personalized offer? How?
- How to accept a charter request? Can I refuse a charter request?
- How can I see what nautical experience the renter has?
- How long do I have to reply to a charter request?
Create an ad
- How can I create a free yacht listing?
- My listing is not displayed as active, why?
- How can I find information about pricing my yacht?
- How much will I make?
- Should fuel be included in the pricing?
- What's the difference in between a charter with or without skipper?
- I am a yacht charter professional, can I register anyway?
- How can I add photos to my yacht listing?
- Can I make my yacht available for charter at night as an accommodation?
Account
- I forgot my password/ My account was blocked. What should I do ?
- How can I delete my yacht listing?
- I do not have Facebook, is it an issue?
- How can I validate my email address or telephone number? I did not get the confirmation email or text message.
- How can I activate or deactivate the text message notifications?
- How to create an account? Why do I need a profile and a profile picture?
- How to modify my password?
- Is my personal information secured?
Rate and Comments
- My boat was chartered but I did not receive a review. What do I do?
- How can I leave a review on a renter?
- Can I answer to a bad review I received?
- How can I see the reviews about me?
Payment
- Where should I enter my IBAN-RIB?
- The renter already paid online, when will they be debited?
- The charter is over and I received no payment yet. What happened?
- Do I need to declare my earnings?
- When will Click & Boat pay me?
- Are my bank details secured?
Booking Management
- How can I contact the renter after a booking was confirmed?
- Where can I find the charter contract?
- Can I use my own contract?
- Are contracts necessary for charters "with skipper"?
- Who cleans the yacht? What to do if it was not done?
- I won't be available to do the check-in/check-out. Can I ask for a person I trust to do it for me?
- How to choose a charter schedule?
- What should I do for the day of the charter?
Damage, Litigation, Guarantee
- My yacht was damaged, what should I do?
- How can I manage the security deposit after damages were caused to my yacht?
- My yacht is insured by my insurance: What should I do in case of damages to the yacht?
- My yacht broke down during a charter. What do I do?
- My yacht was given back to me late, dirty, or with an empty fuel tank. What do I do?
Close
Contact our Support Center
Close
Message sent successfully
A member of our customer service team will respond to you as soon as possible
Close
Sign up
Log inClose
Sign in
RegisterClose