Help Center

For starters, you can contact the owner to check the availability of their boat and agree with them to change the date or time of the rental. Once you have reached an agreement, just send us an email to contact@clickandboat.com with the owner in copy (cc'd). Click & Boat customer service will take the necessary steps and you will receive your updated contract by e-mail. In the event that the requested changes result in an upward price change in the price requested by the owner, you will be asked to pay the difference by card with one of our customer advisors. If the changes result in a lower price of your rental validated by the owner, your card will be credited with the new amount indicated by the owner.

Unless otherwise stated on the description of the boat, fuel and harbour fees are never included in the rental price displayed on the website. The amount to be paid for fuel depends on the type of engine and the use of the boat during rental. It is recommended to contact the owner to have an estimate of extra costs on top of the rental fee via the Click & Boat messaging tool. On the first day of the rental, the boat is usually provided with a full fuel tank and therefore must be returned with a full fuel tank too. The owner will be able to tell you the location of the fuel pump at the harbour or the nearest gas station.

When you send a booking request, your card will only be charged if the owner accepts this request. As long as this request remains ""pending"", and has not been accepted by the owner, you can cancel it free of charge. - How to cancel a pending booking request? Log in your Click & Boat account. On the section ""My bookings"", click on ""Access"" then ""Cancel the request"".

Boat owners are responsible for offering for booking only boats insured for their Rental and / or 'Co-Sailing' activities.All renters can enjoy a hassle-free boat rental experience and get Assistance, Repatriation and Cancellation insurance coverage online from our partner Mondial Assistance, covering all those involved in the rental.Insurance by Mondial Assistance is recommended on Click & Boat’s website when confirming and paying for your booking.A "Damage Waiver" insurance is also available through our partner Ouest Assurances. Until the day of departure, you will be able to get a damage waiver through the website of Ouest Assurances.You can check the details of this guarantee and also the conditions to get the aforementioned insurance coverage by clicking here.

Cancellation fees displayed on Click&Boat depend on the reason for cancellation and the cancellation conditions, as defined by the owner at the time of posting the relevant listing. There are two types of cancellation: - Cancellation for weather-related reasons If a special weather report has been issued by the relevant authorities or if the owner himself/herself recognises that weather conditions are indeed unfavourable for a boat trip, the renter receives as a reimbursement the total amount of the booking, excluding Click & Boat's service fee. The renter will also receive credit corresponding to the amount of Click & Boat' service fee, an amount that will be available on their account for one year. In case the renter has signed up for the Weather Guarantee, they receive full reimbursement via the card used for payment, including Click & Boat's service fee. - Cancellation for personal reasons If the renter cancels a booking for personal reasons, the cancellation conditions of the owner apply according to the following order: "Flexible": Refund, excluding Click & Boat's service fee, of the amount of the rental until 1 day before the beginning of the rental. "Moderate": 70% refunded (excluding Click & Boat's service fee) up to 10 days before the beginning of the rental. "Strict": 60% refunded (excluding Click & Boat's service fee) up to 30 days before the beginning of the rental. "Strict *": special conditions of the professional owner as indicated in their contract. These conditions are specified on the listing. Find out more about our cancellation policies by clicking here. For boaters who have signed up for Cancellation Insurance with Mondial Assistance when booking, the insurer (Mondial Assistance) reimburses the cancellation fee (ie the amount not refunded by Click&Boat) if the reason for your cancellation is included in the Guarantee. It is possible to postpone your rental to avoid any cancellation fees. You must contact the owner and ask them if they accept to postpone the date of the rental. - How can you cancel a rental on Click & Boat? Log in your Click & Boat account and under "My bookings" click "Access" and then "Cancel booking".

On Click & Boat, payment is made by card (Visa, MasterCard, American Express). It is possible to pay for your rental by bank transfer, provided that i) there is enough time for your payment to be received to and ii) the boat is still available. Checks and holiday vouchers are not accepted. The rental payment is made in one instalment on the site for all bookings made within 45 days. Under certain conditions, the renter will be able to pay in 2 instalments if - the booking is made more than 45 days before the start of the rental - the amount of the booking is more than 950 euros. The amount requested for the down payment will be automatically displayed on the booking confirmation page according to the conditions of the owner. You will not be able to choose the amount of the deposit. The balance has to be paid 30 days before the start of the rental.