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My boat broke down during a rental. What do I do?

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My boat broke down during a rental. What do I do?

In the event of a breakdown during the rental, your priority should be to ensure the safety of your renters. Bring them back to the shore, or have them towed if necessary, by the Harbor Master's Office or any relevant organisations.

Once your renters are safe, take an inventory of the boat.

If the breakdown is due to a lack of maintenance or wear and tear, and it causes an interruption of the rental of more than 2 hours (one-day rental) or 23 hours (rental of several days), the renter may request the cancellation of the rental and a refund of their money.

If the breakdown is due to a breakage or misuse of the renter, you can report a damage to Click & Boat within 24 hours after the end of the rental:

- on the phone by calling +44 1924 921 020 Monday to Friday from 09:00 to 18:00

- by sending an e-mail to

- from your Click & Boat account, by clicking on the "Report a damage" link on the relevant booking

To complete the damage file, the plaintiff must provide the rental agreement and the damage report signed by the renter and the owner, as well as photos depicting he damage.

On top of this file, managed by Click & Boat, you will have to make a declaration of loss to your insurance provider regarding compensation.

Depending on the conditions of your contract, your insurance may cover all or part of the repairs, subject to the payment of a damage waiver.

The amount not covered by insurance (corresponding to the damage waiver) will be withheld from the renter's security deposit.

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Click & Boat's Customer Relations Team