If the renter does not show up or cancels the day of the rental, you will be paid the net amount of your rental (excluding any daily rental insurance purchased from Click & Boat).
If the renter cancels a booking for personal reasons, your cancellation conditions set in advance apply:
"Flexible" cancellation policy: Full refund to the renter (excluding Click & Boat service fee) up to 1 day before arrival.
"Moderate" cancellation policy: 70% refund up to 10 days before arrival, excluding Click & Boat service fee.
"Strict" cancellation policy: Refund 60% up to 30 days before arrival, excluding Click & Boat service fee.
Strict* Cancellation policy: depending on the particular conditions of the owner.
You will find all our cancellation policies by clicking here.
Cancellation request for weather-related reasons.
Renters can request cancellation of their booking for weather-related reasons. They send you their request via their Click & Boat account before the start of the rental.
- you consider that the weather conditions are favourable for sailing and you reject this cancellation request - you will be paid for the rental.
- you consider that the weather conditions are not favourable for sailing and you accept the cancellation request - in this case, the renter will be refunded the total amount of the booking minus the Click & Boat service fee, which will be refunded in the form of Click&Boat credit valid for one year
You also have the option to suggest to the renter to postpone the rental. Just let us know by email at email@example.com
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