Cancellation fees displayed on Click&Boat depend on the reason for cancellation and the cancellation conditions, as defined by the owner at the time of posting the relevant listing.
There are two types of cancellation:
- Cancellation for weather-related reasons
If a special weather report has been issued by the relevant authorities or if the owner himself/herself recognises that weather conditions are indeed unfavourable for a boat trip, the renter receives as a reimbursement the total amount of the booking, excluding Click & Boat's service fee.
The renter will also receive credit corresponding to the amount of Click & Boat' service fee, an amount that will be available on their account for one year.
In case the renter has signed up for the Weather Guarantee, they receive full reimbursement via the card used for payment, including Click & Boat's service fee.
- Cancellation for personal reasons
If the renter cancels a booking for personal reasons, the cancellation conditions of the owner apply according to the following order:
"Flexible": Refund, excluding Click & Boat's service fee, of the amount of the rental until 1 day before the beginning of the rental.
"Moderate": 70% refunded (excluding Click & Boat's service fee) up to 10 days before the beginning of the rental.
"Strict": 60% refunded (excluding Click & Boat's service fee) up to 30 days before the beginning of the rental.
"Strict *": special conditions of the professional owner as indicated in their contract. These conditions are specified on the listing.
Find out more about our cancellation policies by clicking here.
For boaters who have signed up for Cancellation Insurance with Mondial Assistance when booking, the insurer (Mondial Assistance) reimburses the cancellation fee (ie the amount not refunded by Click&Boat) if the reason for your cancellation is included in the Guarantee.
It is possible to postpone your rental to avoid any cancellation fees. You must contact the owner and ask them if they accept to postpone the date of the rental.
- How can you cancel a rental on Click & Boat?
Log in your Click & Boat account and under "My bookings" click "Access" and then "Cancel booking".
To reset your password, enter your email address and we will send you a link to reset it.