What Information Do We Collect?
Click&Boat collects certain information from or about you that can be used to identify you (“Personal Information”). We collect Personal Information from a variety of sources, including information that you provide directly and information that we automatically collect when you access and use the System.
Information You Provide Us. You may provide information about yourself to us and our third party service providers through the System, including contact information, such as your name, email, phone number, address, and similar contact information, and usernames and passwords. We may also collect your gender, date of birth, boating licence and other form of identification, such as driver’s licence. Finally, we and our third-party service providers may collect transaction details, such as payment card, bank account information, and billing address.
Information Collected Automatically. We and our third-party service providers may collect information automatically from you when you visit and use the System. Such information includes the following:
Usage Information. We may collect information about how you interact with the System. This may include information such as the dates and time you visit the System, the page you view, referring / exit URLS, your browser type, and the domain name of your internet service provider. In some cases, we may collect this information through cookies and similar technologies. To learn more about these technologies, please see the “Cookies and Usage Reports” section below.
Device Information. We may collect information about the devices you use to access the System, including your device make and model, IP address, inferred geolocation information, operating system, and unique device identifiers.
Cookies and Usage Reports
Our Mobile Application uses the app performance and analysis technology “Adjust” a service provided by Adjust GmbH (“Adjust”). Adjust may collect and use your mobile identifier, event data from your installation, opening, and use of the Mobile Application, information regarding your interactions within the Mobile Application (such as in-app purchases and registration), and your IP and MAC address. Adjust’s services help us to understand how you use the Mobile Application, how to improve the Mobile Application, and assess performance of marketing and advertising. You may opt-out of tracking by contacting Adjust here. For more information about Adjust’s services and privacy practices, please visit: https://www.adjust.com/privacy-policy/.
We use third party services provided by Contentsquare that employ software code to record users’ interactions with the System in a manner that allows us to watch DVR-like replays of those user sessions. The replays include users’ clicks, mouse movements, scrolls, and keystrokes/key touches during those sessions. These replays help us diagnose usability problems with the System and identify areas for improvement of the System. You may opt-out of session recording by contacting Contentsquare here. For more information about Contentsquare’s services and privacy practices, please visit the Contentsquare Privacy Centre.
We appreciate your questions and comments about the System and welcome your messages at email@example.com or through our “Help Centre” or “Contact Us” page. If you correspond with Click&Boat, we may collect information including the content of, and metadata regarding, any correspondence you may provide us. We may share your messages with those within our organisation who are most capable of addressing the issues contained in your message.
Online Account Management
If you elect to subscribe to certain services available on the System, including the ability to access any password-protected areas of the System through your account, you may be required to submit Personal Information, such as your email address, username, and previous password, for the purpose of verifying your identity and your authority to manage the account.
How Do We Use The Information That We Collect?
Click&Boat and our third party service providers collect and use Personal Information for the following purposes that include, but are not limited to:
1. providing our products and services to you;
2. operating and providing the System;
3. improving our products and services, the System, user experience, and our business;
4. security purposes, including monitoring, risk assessment, addressing System integrity and security issues and fraud and crime prevention/detention;
5. sending information that you request from us, including responding to enquiries or requests to obtain information about or from Click&Boat;
6. sending promotional or marketing materials regarding Click&Boat;
7. other business purposes, including, without limitation, verifying your identity, age, and/or payment details, investigating complaints about the System, research and analysis, marketing, advertising, customer purchasing preferences and trends and dispute resolution;
8. in connection with a merger or similar consolidation of Click&Boat into or with another entity;
9. complying with law enforcement, government agencies, or a governmental mandate;
10. complying with or as permitted by any Click&Boat policies and any applicable legal requirements; and
With Whom Do We Share Information That We Collect?
We may also disclose Personal Information if we become subject to a subpoena or court order, or if we are otherwise legally required to disclose information. We may also use and disclose Personal Information to establish or exercise our legal rights, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.
In the event we merge with, are acquired by or otherwise combine with another legal entity, the Personal Information we collect may be transferred to such entity. If any bankruptcy, liquidation or reorganisation proceeding is brought by or against us, your information may be considered an asset that may be transferred to third parties.
How Long Do We Keep Your Information?
How Do We Protect Information Collected About You?
Click&Boat takes commercially reasonable measures to secure and protect information on the System. We restrict access to Personal Information to Click&Boat employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to appropriate confidentiality obligations. Nevertheless, no security system is impenetrable.
The System is intended for a general audience and is not intended for use by children under 13 years of age. We do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13.
Visiting The System From Outside The United States
Do Not Track Requests
Other Data Protection Rights
Subject to applicable law, you may have certain rights regarding your Personal Information, including the right to access, update, correct inaccuracies in, delete, or revoke consent to our use of your Personal Information. Please send such requests to firstname.lastname@example.org. We may request certain information to verify the identity of the individual making such a request.
Whom Can You Contact For More Information?
If you have any questions, please contact us at email@example.com.
Residents of the European Economic Area (“EEA”) and the United Kingdom
Contact Details and Data Protection Officer
Click&Boat’s controller in the EEA is: CLICK AND BOAT SAS (company no. 801157256), Peniche West River, 10, 92100 Boulogne-Billancourt, France.
You may contact Click&Boat’s Data Protection Officer at firstname.lastname@example.org.
Legal Basis for Processing Personal Data
Click&Boat’s legal basis for processing personal data will depend on the personal data collected and the specific context in which we collect it. We process personal data from you when:
• We have your consent to do so;
• We have a contract with you and it is necessary to process your personal data to perform our contract with you, including to operate our business, provide our products and services, and provide you with the benefits of the System;
• The processing is in our legitimate business interests, such as operating our business, providing our products and services, improving and developing the System, communicating with you, marketing and advertising our products and services, to identify and protect against fraud, protect you, us, or others from security threats by enhancing the security of our network and information systems, and complying with applicable laws and industry regulations; and
• To comply with legal requirements, including applicable laws and regulations.
International Data Transfers
If personal data is transferred outside of the EEA or the UK, we take commercially reasonable efforts to protect such personal data, such as by entering into certain Standard Contractual Clauses as approved by the European Commission or the International Data Transfer Agreement or the International Data Transfer Addendum to the Standard Contractual Clauses, as approved by the United Kingdom’s Information Commissioner’s Office.
We do not engage in any automated decision-making as a part of our services.
Exercising Your Rights
Right to Access, Rectify, or Erasure. You may request to access, to rectify inaccurate personal data concerning you, or to delete your personal data. Please note that even if you request for your personal data to be deleted, certain aspects may be retained by us to meet our legal or regulatory compliance, exercise, establish or defend claims, and to protect against fraudulent or abusive activity on our System.
Right to Object to Processing. In certain circumstances, you have the right to object to our use of your personal data, such as if we are using your personal data for direct marketing; for our or a third party’s legitimate interests or the public’s interest; or for scientific or historical research and statistics.
Right to Restrict Processing. Under some circumstances, you may request that we limit how we use your data or “Restrict Processing.” Simply a difference of opinion or view does not necessarily justify a restriction.
Right to Data Portability. At your request, you may request portability of your personal data. We are happy to provide your personal data to you in a machine-readable or “portable” format.
Right to Withdraw Consent. If we have collected and processed your personal data with your consent, you are free to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of processing we conducted prior to such withdrawal, nor will it affect processing of your personal data conducted in reliance on a legal basis other than consent.
Right to File a Complaint. If you have a complaint about how Click&Boat uses your personal data, we hope that you will contact us according to the contact information below and we will promptly address your concern. However, you can always file a complaint with the supervisory authority in your jurisdiction. For more information, please contact your local data protection authority (contact details for data protection authorities in the EEA are available at https://edpb.europa.eu/about-edpb/board/members_en. Contact details for the data protection authority in the UK are available at https://ico.org.uk/.