Click & Boat protects your personal data and privacy
Click & Boat's goal is to offer its users a smooth and pleasant browsing and booking experience on its website to allow them to rent a boat, easily and safely.
The purpose of this document is to give you a clear overview of the privacy of your personal data in regard to the use of our website and our mobile application. We want to give you a complete overview of the data we collect and how we process the data we record while you are browsing or using our Services.
We invite you to read this document carefully. If you still have questions, do not hesitate to contact us at email@example.com. We will respond as soon as possible.
Click & Boat is a boat rental platform open to private and professional boat owners.
The Services are provided by CLICKANDBOAT SAS, 118, rue d'Alésia 75014 Paris / France, registered with the company register (RCS) of Paris under the number 801157256.
The Click & Boat platform connects (Boat) Owners and Renters to facilitate Shared Sailing or Boat Rental and the management of payment between Users. The Services are available on the Click & Boat website via the following address: https://www.clickandboat.com/uk/. A Click & Boat mobile app is also available on App Store and Google Play.
The Services are described in detail in the Terms and conditions of Click & Boat, available on the platform.
Click & Boat is responsible for the processing of personal data collected during your use of our Services and our site from any device. By registering on the platform Click & Boat, you accept the said processing of personal data by also ensuring the accuracy of all the data you provide to our Service.
2-PERSONAL DATA: NECESSITY, PURPOSES, RETENTION TIME AND RIGHTS OF THE USER
What is personal data? This is a term that includes any information about an identified or identifiable natural person (data subject) such as a name, address or telephone number. Personal data also includes elements of direct or indirect identification such as an IP address.
Click & Boat collects data in order to improve the user experience and the quality of its Services. They are mainly used for the management of relations with it users and members, and if necessary, the processing of your requests relevant to our Services and to any request for information. They are stored in the customer database of the publisher and the file developed based on this personal data is declared to the CNIL. The publisher's registration number at the CNIL is 1753933.
Click & Boat uses different types of cookies. We invite you to consult the page dedicated to this subject.
No personal data is sold to third parties. However, as a part of the exercise of our activity, service providers of the publisher are likely to use your personal data. Note that Click & Boat ensures the reliability of the selected providers and their use of your personal data.
In the event of attempted fraud or fraud committed by a user, in accordance with its Terms and Conditions, Click & Boat reserves the right to block the account concerned, whose user will no longer have access to our Services. Click & Boat may be required to keep the blocked account's data for investigation purposes.
2.1 The data used by Click&Boat
In order to ensure an efficient customer service, Click & Boat needs to collect information about you.
The requested registration data includes:
-Password (encrypted via a secure protocol)
If you want to rent out your boat on Click & Boat, you also have to provide additional information (owner data) on top of the registration data:
-Type of the boat
-City where the boat is
-Manufacturer of the boat
-Model of the boat
-Type of rental (With or Without Captain, Without Captain, With Captain)
-Basic price per day
The owner can choose to provide additional information in order to describe more precisely their listing such as: length of the boat, width of the boat, draught, engine power, recommended capacity, number of cabins, number of beds, cancellation conditions and check in / check out times. You can also provide other useful information (such as available equipment) for renting out your boat.
If you are a professional owner, you will be asked in addition to provide your certificate of incorporation, the ID of the manager of the company and the IBAN of the company.
As a result, Click & Boat will use the owner's data appropriately to provide them with the best bespoke services.
If you want to complete your user profile and to give more details to the owners about your request, you can also provide the following information (renter data). These are not mandatory when using our Services.
The data of the renter includes for example:
-Information about sailing proficiency level (license, experience)
Click & Boat will make good use of the renter's data to provide the best dedicated services.
Messages exchanged on Click & Boat
Click & Boat may consult the messages exchanged between the members via the site or the application to prevent frauds, to improve the offered Services, to help the users and also to check that the Terms and Conditions are well respected by every user. To ensure that no one bypasses our Terms and Conditions, Click & Boat automatically scans for certain threads of exchanged messages (such as phone numbers or addresses). This monitoring is only intended to provide the best possible service.
Payment data must be provided in addition to the data mentioned above. They are used to facilitate the booking of the boat and to receive payment following the rental of a boat. This method may also involve requesting a copy of an identity document for fraud control purposes.
Payment data includes:
-Owner: IBAN and BIC / SWIFT Code
-Renter: first name and last name of the holder, last 4 digits and the expiration date of the card used for payment.
The use of a card token via our payment provider allows us to process payments without storing the sensitive information of the bank card.
Online payment transactions are carried out through a secure and encrypted method according to international best practice.
Click & Boat uses and processes payment data to provide its Services. Payment data is processed and stored by our service providers, Stripe and Caisse d'Epargne, in accordance with the rules generally applied in e-commerce.
Personal data made public with your consent (such as for example a review of a boat following a rental) will be considered as public data on the Click & Boat website and its application.
Public data are:
-Review (s) received and given
Other data are likely (if indicated) to appear, as for example the city of residence, age, saling skills, licenses etc.
Click & Boat uses this public data to connect users to each other.
Online navigation data
Information is collected and stored in our database (hosted on Amazon Web Services) during use of our site or application. This data is used to constantly improve the quality of our Services and to develop new features. This data is also used to prevent fraud via automatic detection systems. This data includes: IP address, user location, navigation behaviour data, browsing history on the site or application.
When using the app, Click & Boat collects and stores data related to the use of the application, the "application data". For example: the device that has been used, the version of the application that has been used, any pictures that have been taken and the electronic signatures for rental agreements.
At any time, the person subject to processing of their personal data may exercise their rights towards Click & Boat by contacting us via the following email address: firstname.lastname@example.org.
2.2 Retention period of your personal data
Your personal data is stored only during the period that is necessary for the execution of our Services and the duration of your membership to them.
You can exercise rights attached to your personal data. To exercise the right of access, rectification, deletion, opposition, portability of data or restriction of processing, write to email@example.com. An answer will be given to you as soon as possible.
A complaint may also be submitted to the relevant body: National Commission Informatique et Libertés (CNIL).
3-SECURITY AND DATA PROTECTION BY CLICK&BOAT
We make every effort to protect our Services and other systems against online threats such as data loss and illegal access. An encrypted transfer (TLS) between the user and the server increases the security of the operation.
Access to your Click & Boat account is only possible after entering your personal password directly into the appropriate box or via an automatic login tool such as Facebook Connect. It is your responsibility to keep your login information confidential and to disconnect from our Site.
The data stored by Click & Boat is hosted in the European Union and managed on servers provided by Amazon Web Services, Inc., which complies with European data protection law and in particular the GDPR.
You will be able to assert your right of objection by writing to firstname.lastname@example.org in accordance with the Terms and Conditions as applicable to our Services.
For any questions related to personal data, please write to us at the following address:
Click And Boat SAS, 118, rue d'Alésia 75014 Paris
Or by email: email@example.com