Click&Boat App

Cancellation policy




Individual cancellation policy


  1. Cancellation policy: Adverse Weather Conditions
    1. If the weather conditions do not allow you to sail on the day the rental starts, the two parties may jointly decide to postpone the rental and must inform Click&Boat. Otherwise, and only in the case of rentals of one day or less, you will be refunded the total booking amount excluding Service Fees and Click&Boat Commission, which will be refunded in the form of a voucher valid for one year, provided that you notify Click&Boat in writing no later than the day before the rental.
    1. In case of a booking with a Professional Owner, the Commercial Conditions of the Professional Owner apply. The Professional Owner may offer the renter a refund or a reschedule of the rental. In the event of a refund, the Professional Owner will refund the Rental Price excluding Service Fees and Click&Boat Commission, which will be refunded by Click&Boat in the form of a voucher valid for one year.
  2. Cancellation policy: Flexible Cancellation · Full refund up to 1 day before arrival, excluding Service Fees and Click&Boat Commission.
    1. The Renter will be refunded the total booking amount (excluding Service Fees and Click&Boat Commission) if the Renter cancels the booking up to the day before check-in (time indicated on the owner’s listing or agreed between the users via the Click&Boat messaging tool or 9 AM local time if it is not specified). If the Renter arrives and decides to leave before the scheduled date, days not spent on the boat are not refunded.
  3. Cancellation policy: Moderate · Refund of 70% up to 10 days before arrival, excluding Service Fees and Click&Boat Commission.
    1. If the Renter cancels at least 10 days before check-in (time indicated on the owner’s listing or agreed between users via the Click&Boat messaging tool or 9 AM local time if it is not specified), they will be refunded for 70% of the total booking amount (excluding Service Fees and Click&Boat Commission). If they cancel less than 10 days before check-in, they will not be refunded. If the Renter arrives and decides to leave before the scheduled date, days not spent on the boat are not refunded.
  4. Cancellation policy: Strict · Refund of 60% up to 30 days before arrival, excluding Service Fees and Click&Boat Commission.
    1. If the Renter cancels at least 30 days before check-in (time indicated on the owner’s listing or agreed between users via the Click&Boat messaging tool or 9 AM local time if it is not specified), they will be refunded for 60% of the total booking amount (excluding Service Fees and Click&Boat Commission). If they cancel less than 30 days before check-in, they will not be refunded. If the Renter arrives and decides to leave before the scheduled date, days not spent on the boat are not refunded.
  5. Cancellation policy: Custom
    1. *The Owner’s specific cancellation conditions apply as stated in their listing under “Cancellation Conditions.”
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