Yacht charter in Porto Rotondo · Baia — 50 (1990)

Overall, the experience was pleasant; the places we visited were beautiful, but the overly informal service ruined the group's balance. We wished we'd known in advance that it would be a family-run trip, meaning we'd be taking the crew swimming. We ate and shared excellent food—ready-made from the rotisserie—and bottles of wine (offered at the table, but sometimes already started) with the entire crew. We were offered pasta, but it didn't arrive due to the Captain's orders... The service was unprofessional, with inappropriate comments. Stained tablecloth, dirty bathroom, mats in need of repair... We had asked to bring a small dog with us, but we were denied. We also wish we'd known in advance that the owner's other dog was on board. ------------------------------------------------------------------------------------------------------------------------------------- OWNER'S RESPONSE: Good morning, I'm the captain. Regarding the review you posted, we disagree with your statements because the trip is family-friendly because we are not a charter company, as is also specified on the platform. The captain is not prohibited from taking a dip and cooling off on a hot August day. Regarding food, the captain has always purchased from a top-quality artisanal producer, at a higher price than the average supermarket, so as to ensure the food's provenance is traceable. Regarding the pasta, which was not prepared, we felt it was inappropriate. The lunch offered consisted of eggplant tart, cooked ham and cheese timbale, and prosciutto and buffalo mozzarella from Campania, accompanied by excellent wine and a refreshing summer fruit salad to finish. We felt it was more than adequate. Furthermore, the boat has two crew members in addition to the captain who help satisfy every guest request. Regarding the dog on board, there is a small 3 kg dog that we always ask upon boarding if he is welcome on board or if we have to leave him at home. We couldn't accept that guests were bringing a dog over 7 kg. The stained tablecloth and dirty bathroom are completely unfounded and senseless. We don't stand by and watch guests go to the bathroom or drop something on the floor. With 13 people on board in small spaces, it can happen. We also immediately made an effort to help a guest who had been stung by a jellyfish with a healing gel. We would have expected a review that highlighted the entire aspect of the lunch: excellent quality, two people available to serve the dishes, a new-generation tender for 10 people ready to take you to the most exclusive beaches we took you to by boat. We also offered you excellent food and fuel for the articulated tour. When paying for extras, you gave yourself a discount without telling us. Needless to say, no small tip was left for our assistant. The captain greets you and always works to ensure that the guests on board are pampered by all of us. Best regards

A unique experience: the boat was clean and comfortable throughout, and the crew and captain were friendly and helpful. We had lunch on board at our request for a simple pasta dish... very good. A spacious tender was available on board, allowing six of us to travel. Everything was perfect. Recommended if you want to spend a wonderful day on the Costa Smeralda.