Catamaran charter in Salerno · Bali - Catana Bali Catspace (2022)

We chartered a catamaran from StarSail (Salerno) via Click&Boat. The catamaran was in decent condition and had a comfortable layout, so we initially enjoyed the experience. Unfortunately, several serious issues arose: -The dinghy engine was barely working throughout the trip, and although we reported it and requested a refund, our request was denied. We had to pay for water taxis instead. -At the end of the charter, Evaristo from StarSail withheld our €600 refundable deposit, despite us already paying €600 for non-refundable insurance that was supposed to cover accidental damage. No incident was reported at the marina, no documentation or insurance claim was provided, and the catamaran was returned without any damage. We strongly believe the deposit was taken without justification, which raises serious concerns about transparency. We hope Click&Boat will review this situation carefully and ensure other customers are protected from similar practices.